![Cox Communications](https://media.trabajo.org/img/noimg.jpg)
Senior Cloud Engineering Support Specialist
2 months ago
Cox Communications, Inc.
Job Family Group
Engineering / Product Development
Job Profile
Sr Cloud Engineering Support Specialist
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
No
Work Shift
Night
Compensation
Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
100% Remote
Position Overview:
As a Senior Cloud Engineering Support Specialist in our Network Operations Center (NOC), you will help ensure the operational success of Rapidscale clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Engineers at Logicworks spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment.
Responsibilities
- Provide an excellent customer experience by troubleshooting, updating, and resolving client problems.
- Utilize our ticketing system to create, monitor, and update tickets
- Troubleshoot in-depth system issues and backup failures in our client's environments
- Perform daily server monitoring of our client's servers
- Perform change requests based on client's need
- Deploy new instances within our client's AWS and Azure environments
- Perform Quality Control for VM and instance builds in our client's AWS & Azure environments
- Create technical documentation & drive operational process improvement
- Compile server utilization reports to help clients with capacity planning
- Train and develop skills in new technologies relevant to Logicworks' business
- Perform and troubleshoot routing and networking issues
- AWS Certified Solutions Architect - Associate or AZ-104 certification
- 2-3 years of related technical support experience in a fast-paced / high ticket volume environment
- Familiarity with Linux/Unix and/or Windows Server Administration, both preferred
- Excellent customer service and strong written/verbal communication skills
- Knowledge of AWS and other cloud platforms
- Excellent troubleshooting skills
- High attention to detail
- Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly
- An interest in emerging technologies
- We are a 24/7 company, and thus this position requires availability of nights and weekends. We are, however, flexible with scheduling and the needs of our employees.
- Puppet or other configuration management tooling experience
- Infrastructure as Code experience (Terraform/ARM/CloudFormation)
- Familiarity with 3rd party security tooling (AlertLogic, ThreatStack, TrendMicro, Duo, etc.)
- Hands-on experience with OS-level patching
- Exposure to AWS or Azure networking concepts (VNet, ExpressRoute, VPC, Transit Gateway, etc.)
- Understanding in Google Cloud architecture and support
- They're intensely curious while displaying analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
- They display strong communication and presentation skills, both oral and written and are comfortable with individual and group presentations
- They have cultivated strong interpersonal skills and have experience initiating and building positive relationships
- They are comfortable within a rapidly changing technical environment and are comfortable with ambiguity
What makes this an exciting opportunity?
Working at a high-growth company is exciting on many levels. You'll have wide latitude to grow your technical skills and the company actively encourages learning and reimburses for gaining industry recognized certifications. You'll find unusually broad opportunities to expand your knowledge and grow your career. New ideas and lateral thinking are the norm, and you'll find your team and other cross-functional groups are receptive to them, because everything you do here is visible and matters. We are in an industry (the hyper cloud) that is doing cool stuff and the pace-of-change creates exponential areas of growth opportunity - both personally and professionally. Rapidscale consistently earns high reviews from employees, has a lengthy employee retention average, and has been voted a Best Place to Work year over year.
We would love to hear more about you and how you may be a good fit for the role. Apply below to hear more about the opportunity and team.
About Rapidscale
Rapidscale, a subsidiary of Cox Communications, helps customers migrate, run, and operate mission critical workloads in public, private, and multi-tenant clouds with security, scalability, and efficiency baked in. Our innovative Cloud Operations Platform combines world-class engineering talent, policy-as-code, and integrated tooling to enable customers to confidently meet compliance regulations, security requirements, cost control, and high availability. Together with our team of dedicated certified engineers and decades of IT management experience, we ensure our customers' success across every stage of the Cloud Adoption Framework.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
We have other current jobs related to this field that you can find below
-
Senior Cloud Engineering Support Specialist
1 month ago
Raleigh, North Carolina, United States Cox Enterprises Full time100% Remote Position Overview: As a Senior Cloud Engineering Support Specialist in our Network Operations Center (NOC), you will help ensure the operational success of Rapidscale clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with...
-
Senior Engineer, Cloud Center of Excellence ITAR
2 months ago
Raleigh, North Carolina, United States Danfoss Full timeJob DescriptionCloud Center of Excellence (CCoE) develops the public cloud service capabilities that support Danfoss and its customers. The CCoE will help to further enable our global digital transformation and fulfill employees needs while progressing on our hybrid multi-cloud adoption journey. The CCoE is looking for an experienced Senior Cloud Engineer...
-
Senior IT Support Specialist
3 months ago
Raleigh, United States Moffatt And Nichol Full timeMoffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all...
-
Cloud Security Engineer
2 weeks ago
Raleigh, United States Greensboro Staffing Consultants Full timeJob DescriptionJob DescriptionSeeking a Cloud Security Engineer with healthcare industry experience. Must have proven ability to secure cloud deployments and protect sensitive data. Skilled at working with senior management to develop and implement security strategy. Responsible for managing and supporting AWS Cloud infrastructure, creating technical...
-
Cloud Security Engineer
4 months ago
Raleigh, United States Greensboro Staffing Consultants Full timeJob DescriptionJob DescriptionSeeking a Cloud Security Engineer with healthcare industry experience. Must have proven ability to secure cloud deployments and protect sensitive data. Skilled at working with senior management to develop and implement security strategy. Responsible for managing and supporting AWS Cloud infrastructure, creating technical...
-
Technical Specialist- Senior
3 months ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Technical Specialist- Senior (REMOTE)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The primary purpose of the Principal Network Architect role is to provide strategic and technical leadership, design, direction, oversight, and guidance for client. This role will report directly to the Senior Director of...
-
Technical Specialist- Senior
4 weeks ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Technical Specialist- Senior (REMOTE)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The primary purpose of the Principal Network Architect role is to provide strategic and technical leadership, design, direction, oversight, and guidance for client. This role will report directly to the Senior Director of...
-
Technical Specialist- Senior
4 weeks ago
Raleigh, United States Serigor Inc Full timeJob Title: Technical Specialist- Senior (REMOTE) Location: Raleigh, NC Duration: 12+ Months Job Description: The primary purpose of the Principal Network Architect role is to provide strategic and technical leadership, design, direction, oversight, and guidance for client. This role will report directly to the Senior Director of Network Engineering and will...
-
Technical Specialist- Senior
4 weeks ago
Raleigh, United States Serigor Inc Full timeJob Title: Technical Specialist- Senior (REMOTE) Location: Raleigh, NC Duration: 12+ Months Job Description: The primary purpose of the Principal Network Architect role is to provide strategic and technical leadership, design, direction, oversight, and guidance for client. This role will report directly to the Senior Director of Network Engineering and will...
-
Lead Cloud Engineering Support Specialist
1 month ago
Raleigh, United States Cox Communications Full timeRapidScale is one of the fastest-growing Cloud Computing companies in the industry. Based in Raleigh, NC, the company has a solid record of delivering world-class products and services to our customers throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for...
-
Lead Cloud Engineering Support Specialist
2 weeks ago
Raleigh, United States Cox Enterprises Full timeRapidScale is one of the fastest-growing Cloud Computing companies in the industry. Based in Raleigh, NC, the company has a solid record of delivering world-class products and services to our customers throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for...
-
Cloud Support Engineer II
7 days ago
Raleigh, United States Cox Communications Full timeFlexible enough for the SMB and powerful enough for the enterprise, RapidScale, a Cox Business company, is a global managed cloud services provider helping organizations increase IT productivity, improve security, and empower remote workforces. Some organizations partner with RapidScale to manage portions of their IT, while others offload it all. Through our...
-
Cloud Support Engineer II
2 days ago
Raleigh, United States Cox Communications Full timeJob DescriptionFlexible enough for the SMB and powerful enough for the enterprise, RapidScale, a Cox Business company, is a global managed cloud services provider helping organizations increase IT productivity, improve security, and empower remote workforces. Some organizations partner with RapidScale to manage portions of their IT, while others offload it...
-
Cloud Support Engineer II
1 week ago
Raleigh, United States Cox Communications Full timeRapidScale is one of the fastest-growing Cloud Computing companies in the industry. Based in Raleigh, NC, the company has a solid record of delivering world-class products and services to our customers throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for...
-
Cloud Support Engineer II
6 days ago
Raleigh, United States Cox Enterprises Full timeRapidScale is one of the fastest-growing Cloud Computing companies in the industry. Based in Raleigh, NC, the company has a solid record of delivering world-class products and services to our customers throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for...
-
Senior Cloud Platform Engineer
1 week ago
Raleigh-Durham, United States Celonis Full timeWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:The Platform Infrastructure team builds and scales the...
-
Senior Cloud Platform Engineer
2 weeks ago
Raleigh-Durham, United States Celonis Full timeWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:The Platform Infrastructure team builds and scales the cloud...
-
Cloud Solutions Engineer
2 weeks ago
Raleigh, United States Cox Communications Full timePosition Overview We are seeking a passionate and technically skilled Cloud Solutions Engineer to assist organizations in transitioning to the cloud. In this role, you will play a key part in project-based engagements, focusing on deploying cloud environments, guiding clients through the application integration phase, and ensuring successful go-live. As a...
-
Sr. Cloud Platform Engineer
2 days ago
Raleigh, United States Reltio Full timeAt Reltio®, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities-encompassing entity resolution, multi-domain master data management (MDM), and data products-transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers...
-
Senior Site Reliability Engineer
1 week ago
Raleigh, United States Cisco Full timeWho We Are Today’s business environment is more than that – it’s a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skills to be successful. This is now a mantra for our Cisco leadership team and for us....