Customer Service Representative
2 months ago
**Job Details**
**Call Center**
Customer Service Representative Endicott, NY Posted: 2/13/2022 Job Description Job ID#: 52462
Job Category: Call Center
Duration: CTH
Positions Available: 20
Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today Apply to become a part of the MMC Team
*We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.*
Job Requirements **Job Duties:**
* The Call Center CSR will work in a fast paced, heavy volume inbound call center servicing customer calls to the a state funded program.
* The CSR assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.
* The CSR disseminates information on a variety state funded program related topics using training materials, handouts and online tools.
* The CSR is responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.
* The CSR is responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
* Using our clients platform, the CSR performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
* The CSR is required to meet or exceed minimum standards for production and accuracy depending on assignment.
* The CSR performs account updates in strict adherence to departmental policy and procedures
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