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Customer Service Specialist Motion Recruitment Charlotte, NC

1 month ago

Raleigh, United States Wohn-Service-Team Full time

6 - 10 years Charlotte, NC Contract Hybrid 2 days ago About the role About the role Outstanding long-term contract opportunity A well-known Financial Services Company is looking for a Customer Service Specialist in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 24 Months Required Skills & Experience 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Desired Skills & Experience Excellent Verbal and Written Communication Skills. Knowledge Microsoft Office Products. (Teams, SharePoint, Excel, and Office Products) What You Will Be Doing Participate in or provide support for low complexity initiatives within Customer Service. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service. Work with internal & external clients with ongoing systematic updates related to closing agents, insurance, state licensing, background checks, wire instructions, legal modifications, addendums, and new client onboarding. Confirmation of receipt of legal documentation, maintaining system of record to always ensure accuracy and compliance. Frequent interaction with clients and closing agents via some phone and mostly email providing updates on approvals, client issues and questions. Work well in a team environment and have excellent communication skills. Posted By: Rene Sadlier Skills STAFFING AND RECRUITING OTHER #J-18808-Ljbffr