Associate Application Support Specialist
2 weeks ago
** Associate Application Support Specialist**
**Job Category****:** Information Technology **Requisition Number****:** ASSOC001370 Showing 1 location **Job Details**
**Description**
**This will be a remote position.**
* Employee stock ownership program eligibility begins day ONE of employment.
* COMPANY PAID Paternity & Maternity Leave.
* Generous PTO package, 2 paid floating holidays, 1 day of paid volunteer time off.
* Multiple benefit plans, eligible day one of employment- NO WAITING PERIOD.
* Leadership team invested in the development, success, and happiness of our employees.
* "Live and work like a DMA Employee-Owner: We focus on work/life balance, mental health, and the overall wellness of our employees.
**Position Summary**
The Associate Application Support Specialist will be primarily responsible for client-related support, the maintenance and enhancements to existing software solutions and websites, as well as assist with the implementation of more optimized and efficient processes.
**Essential Duties and Responsibilities**
* Provide client support of assigned software solutions
* Contact clients via phone and/or provide clear, written instructions in addition to logging a description of the incident or issue for our resolutions team. Use appropriate communication channel based on issue complexity documenting results in JIRA.
* Diagnose and triage issues with software; determine and document root cause
* Maintain and enhance existing software solutions
* Aid in developing and documenting potential solutions to a given issue
* Assist with preparation of functional and technical documentation
* Participate in code reviews and release & sprint planning sessions
* Assist with developing unit test cases for new features and bug fixes
**Non-Essential Duties and Responsibilities**
* Perform other duties as assigned
**Education and Qualifications**
* College degree in Computer Science, Computer Technology, or related field preferred
* 0-2 years programming experience
* Familiarity with professional programming preferred; no experience required
* Familiarity with .Net technology stacks, SQL etc.
* Knowledge of relational databases and object-relational mapping concepts
* Understanding of the software development life cycle; agile methodology
* Intermediate verbal and written communication skills; excellent listening skills
* Intermediate organizational skills; ability to handle multiple projects
* Basic troubleshooting skills
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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