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Senior Reliability Engineer

3 months ago

Menomonee Falls, United States Kohl's Full time

About the Role

As Senior Reliability Engineer, you will ensure the resilience and availability of Kohls systems and applications, collaborate closely with development teams, contribute to architectural designs, conduct risk assessments and design for failure, and implement robust monitoring and failover mechanisms.

What Youll Do

  • Drive error budget and Service Level Objective (SLO) adoption across products

  • Drive incident response efforts, perform root cause analysis and implement preventative measures to enhance system reliability

  • Establish consistent practices that elevate Kohls operational excellence through automation and process improvements

  • Follow software lifecycle and drive reliability, observability, and efficiency across product teams within an assigned domain

  • Identify repeated toil and find opportunities for automation and risk reduction

  • On-call on a rotation to respond to production incidents and conduct blameless retros and root-cause analyses (RCAs) to drive a culture of continuous improvements

  • Proactively identifies failures before they cause outages using chaos engineering techniques such as edge cases, failure modes and design review

  • Advise on capacity planning and provide continuous assessments on systems behavior and consumption

  • Work with product managers to identify and prioritize work for reliability best practices (i.e., leveraging SLIs/SLOs/Error Budgets)

  • Mentors and assists engineers on the team

  • Additional tasks may be assigned


What Skills You Have

Required

  • Bachelor's Degree or equivalent in MIS, Computer Science or related field

  • 4+ years of experience in software development

  • Strong programming skills in one or more languages (Java, Python, Go or Node.js)

  • In-depth knowledge of systems architecture, operating system internals and network fundamentals

  • In-depth knowledge of application design patterns, event-driven architecture, database schemas, and testing strategies

  • Experience with multi-region application troubleshooting and performance tuning

  • Working experience with one cloud platform (GCP, AWS, or Azure)

  • Working experience with monitoring techniques and tools (e.g., CloudWatch, Grafana, Prometheus, OpenTelemetry, Tracing)

Preferred

  • Experience supporting Big Data platforms

  • Data analytics experience with tools like Tableau, Qlik

  • In-depth knowledge of containerization and container orchestration (e.g., Docker, Kubernetes, Rancher)

  • Experience with one or more configuration management systems (e.g., Chef, Ansible, Puppet)

  • Passion for and experience with AI and ML methodologies (MLOps)

  • Experience writing Infrastructure as code (e.g., Terraform, OpenTofu)