Registration Clerk

CareWell is seeking a dependable full-time front desk registration clerk for our urgent care facility in Needham, MA. Our ideal candidate is friendly, has excellent communication skills, and is comfortable in a fast-paced environment. Registration is the first point of contact with our patients, and our goal is to set a professional and welcoming tone for their visit. Our clerks must be able to accurately and efficiently record the patient’s information and convey the assurance that our clinical staff are just what they need to feel better. Our centers are open 7 days per week from 8AM to 8PM. Full-time schedules are three 12-hour shifts with every other weekend. Job Summary: Our Registration Clerk receives and registers patients arriving via patient walk-in, gathering demographic and insurance information. Also assists patients with financial information, accepting and processing copays. Duties and Responsibilities: Registration Clerk tasks include but are not limited to: Greet patients in a positive and helpful manner Provide information and assistance as needed Obtain accurate demographic and insurance information, then verify insurance coverage for all patients Using the computer system, generate fee slips for patients, review information for accuracy and instructions Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient’s chart Keep patients informed of their account information Notify staff when patients are ready to be seen Collect payments, insurance co-pays, and PDRX charges Coordinate patient care or patient records with other clinic locations when necessary Gather reports from referrals and prior authorizations Be familiar with all locations, hours, and directions Answer telephone calls, record messages for other staff, and deliver messages Perform various duties such as photocopying forms, reports, and patient information, faxing forms and charts Perform daily filing of charts and records to ensure excellent organization in patient records Maintain various logs of daily activities including patient count and financial transactions to prepare monthly tallies of operating activity Audit and balance all financial transactions to ensure accurate daily deposits Distribute mail Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations Provide positive team support for all personnel and department. Skills and Qualifications: Maintain a neat, tidy, clean, and organized work area including the patient waiting area (Morning shift) Prepare the patient waiting area and reception work area for patients every morning (includes making sure the Keurig is filled and ready to go) Identify areas where processes can be improved to provide outstanding patient care, increase quality, contain costs, and improve service (giving information to billing supervisor monthly) Report any problems or concerns to the center manager and billing supervisor Adhere to professional expectations and guidelines in the handbook Key Competencies: Strong interpersonal and communication skills Ability to maintain confidentiality Be organized with attention to detail Engaging, calm under pressure, and able to handle all types of patient engagement Be able to balance speed and accuracy Demonstrated good judgement, initiative, and patient interaction skills Education & Experience: High school diploma or equivalent 1-3 years of customer service experience in a medical practice or retail environment Proficient in MS Office programs such as Word, Excel, and SharePoint Experience with Athena, DocuTap, and/or When2Work is preferred but not required Supervisory Responsibility: This role has no supervisory responsibilities. Work Environment: This job operates in a medical office setting and includes possible exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to a clinic environment. Physical Demands: This position entails a high level of work performed at a computer terminal throughout the day as well as the regular use of a telephone or headset equipment. On a regular basis, the incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting. Occasionally, eye-hand coordination is required to operate office equipment. As this position involves contact with the public in a medical environment, the incumbent may periodically experience moderate levels of stress. Position Type and Expected Hours of Work: The centers operate 7 days per week from 8AM to 8PM. Full-time employees will work three 12-hour shifts and every other weekend. Travel: No travel is expected for this position; however, depending on the location, this position may work at more than one center. Benefits Include: Benefits include medical, dental, vision, life and disability insurance, 401K with a match, and paid time off. As an employee, you have 4 free urgent care visits per year which can be shared by immediate family members. We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. #J-18808-Ljbffr