Learning & Development Manager
4 weeks ago
Qualifications:
- 3-5 years experience in learning and development, and 2+ years management experience (in L&D or in a client-facing team)
- Strategic thinker that can actualize ideas into actions, with strong ability to work cross-functionally and professionally, especially with leadership.
- Experience working in a B2B payments environment is a plus.
- Desire to be an owner, and partner with others to set priorities and drive execution and success, while dealing with ambiguity and rapidly shifting priorities
- Excellent communication, presentation, and facilitation skills with specific focus on ability to take disparate, complex information and materials and distill valuable information to land with diverse roles of client-facing employees.
- Ability and desire to understand Melio's product feature capabilities, and how to position their value to client-facing teams (and the end customer).
- Experience developing new L&D curriculum and collateral for instructor-led and self-directed learning modules
- Experience with complex program management - coordinating and collaborating extensively with cross-functional teams. Experience working with Client Services, Sales/Customer Success, Product operations, Strategy, Marketing, domain areas strongly preferred
- Experience working with LMS tools (e.g. Seismic Lessonly), Gong, Salesforce, ZenDesk and other tooling that can contribute to the effective enablement of internal teams.
- Experience educating on sales skills, and Sales/Customer-centric methodologies (e.g. Sandler, MEDDPIC, Challenger, Value Selling,etc.) and Leadership skills development.
- Experience with product-led-growth enablement & enterprise sales enablement
- Manage and lead a team of three L&D Specialists, guiding the team to execute the learning plan, while fostering a culture of collaboration, innovation, and structured professional development.
- Conduct regular needs assessments (from stakeholders and via other data) to inform / develop quarterly roadmaps that align with department and company goals. Ensure training programs address current skill gaps and contribute to organizational objectives.
- Take on initiatives with little structure and design and develop comprehensive training programs and materials tailored to the needs of each team. Create content for onboarding, product knowledge, sales techniques, customer service skills, technical troubleshooting, communication skills, ensuring alignment to company goals, and customer needs.
- Training delivery - Facilitate engaging and educational training sessions using various delivery methods (e.g. classroom training, virtual sessions, e-learning modules, role-playing exercises, and shadowing experiences etc.), and measure the effectiveness of training through assessments or certifications. Ensure the trainings are interactive, practical and focused on building the skills needed for success in each role.
- Work closely with client-facing teams' leadership/stakeholders to gain buy-in, championing the value of L&D throughout the company, and effectively communicating the impact of the programs to key business metrics.
- Work with our voice of customer resources to develop an understanding of customer pain points and challenges, align L&D initiatives with customer needs and preferences, and equip client-facing teams to deliver for customers.
- Oversee the administration and optimization of Melio's learning management system (LMS) to deliver training content, track learner progress, and assess training effectiveness. This includes staying updated on industry trends to enhance the learning experience.
- Demonstrate an agile mindset, adapting strategies and programs to respond effectively to changing organizational needs and remain flexible in learning and development approaches.
- Effectively manage change, ensuring changes are communicated transparently and facilitate smooth transitions in learning processes.
- Continuous Improvement and Feedback mechanisms: Develop feedback loops for learners and team leadership, as well as conduct regular evaluations to identify areas for improvement in the L&D initiatives. Stay updated on industry best practices.
The Learning and Development Manager will be a pivotal leader to shape our organization's learning culture, and foster continuous growth and development. The ideal candidate has exceptional leadership skills, and a proven ability to drive learning strategies forward. They will lead the team to drive L&D strategies and execution for client facing teams including sales, customer support, payment operations and customer success and leverage their expertise in educating on product and technical knowledge, as well as skills and processes, to customize learning initiatives according to the unique requirements of each team.
About Melio USA:
- Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
- The annual base salary range for this position is $100K- $120K.
- Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
- 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
- Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
- Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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