Certification Customer Service Specialist

3 weeks ago

Atlanta, United States State of Georgia Full time

Certification Customer Service Specialist Professional Standards Commission, Georgia - GAPSC1 day agoDescription:The mission of the Georgia Professional Standards Commission (GaPSC) is to build the best prepared, best qualified, and most ethical education workforce in the nation. GaPSC sets and applies high standards for the preparation, certification, and continued licensing of Georgia public educators. For additional information about GaPSC, please see www.GaPSC.com .The Certification Customer Service Specialist (CCSs) responds to phone and email inquiries, and provides appropriate information to educators and prospective educators regarding certification and GaPSC. The CCSs processes mail and scans in documentation on a rotational basis in the office and may check in electronic documentation as needed. The rest of the time, the CCSs may telework, with exceptions for training and meetings, as well as for other purposes. The CCSs is knowledgeable of GaPSC rules, requirements, and guidelines, as well as processes they pertain to Certification systems/applications.The successful candidate for this position must pass a criminal history check and must have a telework-ready home environment (furniture, privacy, high-speed Internet connection, reliable WiFi).Responsibilities Provides assistance with certification inquiries from the general public as well as school system and college personnel via telephone and email Learns certification laws, rules, and procedures and applies them appropriately when responding to phone calls and email Researches certification inquiries using all available resources to make fully informed decisions Routes non-certification calls and email to other staff, internal divisions, and external agencies as appropriate Handles and resolves lower level customer complaints Provides technical assistance with various GaPSC systems to customers by phone and email Identifies and escalates priority issues in a timely manner Sorts mail received in the office and GaPSC drop box and places mail in the appropriate divisions mail box Processes certification mail and appropriately scans mailed documents to the educators file Indexes documents received by email to the educators file Indexes emailed transcripts to the educators file or the appropriate location if no file is located Attends and participates in training sessions to develop relevant knowledge and skills Attends and participates in meetings, seminars, and webinars as directed Communicates and collaborates with Certification staff as directed Other duties as assignedEntry QualificationsHigh school diploma or GED AND Six months of experience handling customers questions, complaints and/or providing information.Preferred Qualifications Good oral and written communication skills with a variety of audiences Ability and willingness to provide excellent customer service Good analytical and research skills Ability to make rule-based decisions and follow established business processes The ability to quickly learn, retain, and explain rules and policies Ability to complete job responsibilities in a timely, accurate, courteous and professional manner Ability to work cooperatively with others in team settings to complete assignments and achieve common goals Strong ability to handle multiple tasks and changing priorities Ability to communicate openly with management and other team members Ability to be empathetic and courteous towards others and remains positive in negative situations Willingness to be mentored by senior staff members and management Ability to work independently and remain engaged in a remote environment Knowledge of certification processes and rules of GaPSC Experience with a variety of customer service situations or settings Experience dealing with diverse and sometimes difficult customers Work experience in an educational setting Experience in a high-stress environment Experience working in a high-volume call center Experience interpreting and applying rules and policies Experience applying GAPSC certification processes and rulesAdditional InformationPlease attach a cover letter and resume. Applicants who are selected for an interview will be contacted to arrange a virtual appointment. Applicants who are not selected for interviews will not receive notification.High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providing information.Agency Logo:Requisition ID: ADM0GKWNumber of Openings: 1Advertised Salary: $37,000.00Shift: Day JobPosting End Date: May 15, 2024My Profile Create and manage profiles for future opportunities.Georgia Emergency Management and Homeland Security Agency - GEMA/HSProvided by the Georgia Department of Administrative Services#J-18808-Ljbffr

by Jobble

  • Licensing and Certification Specialist

    4 days ago

    Atlanta, United States Synergy Healthcare Services Full time

    Job DescriptionJob DescriptionLicensing & Certification SpecialistHealth Care BillingThis role is onsite in our Atlanta, GA office. Perks and Benefits Pay rate: Competitive salary, along with holiday pay and unlimited Work Life Balance (WLB) program. Innovative Purchasing Program: We offer a purchasing program that allows you to buy thousands of products...

  • Customer Service Specialist

    3 weeks ago

    Atlanta, United States Vaco Los Angeles Full time

    Customer Service Specialist (On-Site) in Vinings, GA at Vaco **Location:** **Experience:** Not Specified **Job Description** Vaco is hiring a Customer Service Specialist for an impressive client located in the Vinings area of Atlanta, GA. DIRECT HIRE from $15 - $20/hour based on experience. **Candidates to be considered must be COVID Vaccinated, live in the...

  • Licensing and Certification Specialist

    4 days ago

    Atlanta, United States Synergy Healthcare Full time

    Licensing & Certification SpecialistHealth Care Billing This role is onsite in our Atlanta, GA office. Perks and Benefits Pay rate: Competitive salary, along with holiday pay and unlimited Work Life Balance (WLB) program.Innovative Purchasing Program: We offer a purchasing program that allows you to buy thousands of products (technology, furniture, clothing,...

  • Store Customer Service Specialist

    4 days ago

    Atlanta, Georgia, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • HVAC Service Technician

    2 weeks ago

    Atlanta, United States Air Conditioning Specialist Full time

    Job DescriptionJob DescriptionHVAC Technician - Covington, GAJob Description:As an HVAC Technician, or Heating, Ventilation, and Air Conditioning Technician, you'll be responsible for installing, maintaining, and repairing heating, cooling, and ventilation systems in residential, commercial, and industrial settings. You'll ensure that these systems...

  • Customer Success Specialist

    5 days ago

    Atlanta, United States Endeavor Full time

    Customer Success Specialist · Atlanta, GA · Hybrid Remote Customer Success Specialist No matter where you are in your career, there’s a place for you here. You are empowered to use your voice and help influence the future. This is your chance to do the best work of your career! About Us and Why We’re Hiring... As Pacesetter’s Award Winner for...

  • Customer Account Specialist

    4 weeks ago

    Atlanta, United States WestRock Full time

    The Global Paper organization within WestRock is seeking a Customer Account Specialist that will communicate with customers, as well as partnering and interfacing with various functions within WestRock, such as; sales, transportation, mills, technica Account Specialist, Specialist, Customer, Supply Chain, Order Fulfillment, Transportation, Manufacturing,...

  • Customer Support Specialist

    4 weeks ago

    Atlanta, United States AnswerMTI Full time

    Job DescriptionJob DescriptionImmediately hiring Part Time Customer Support Specialists at Answer Message Technologies, Inc.!What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and...

  • Customer Experience Specialist

    1 day ago

    Atlanta, United States Serenity Healthcare, LLC Full time

    Customer Experience Specialist Onsite - Atlanta-Sandy Springs, GA Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer...

  • Customs Entry Specialist

    5 days ago

    Atlanta, United States Bollore Logistics Full time

    Summary Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following in additional to the duties of the Customs Entry Specialist. Other duties may be assigned. Receives import files to clear through...

  • Customer Success Specialist

    1 month ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob Description     Customer Success Field SpecialistFull Time with BenefitsSalary Range - $50k - $55k + quarterly commission payoutsHiring in these areas: Atlanta, GA (metro area – hybrid)Portland, OR (hybrid) Florida (fully remote in FL)Calling all POS & Payments Inside Sales Rockstars!Position Description OverviewGet ready to ignite...

  • Pest Services Service Specialist

    3 days ago

    Atlanta, United States Packers Sanitation Services, Inc., Ltd Full time

    WHO YOU ARE:Are you looking for a satisfying career with tremendous growth opportunity? Do you enjoy working in a customer service role where youre servicing routine customers and building strong relationships? We are looking for a Pest Service Spec Service, Specialist, Team Member, Manufacturing, Retail, Training

  • Customer Experience Specialist

    2 weeks ago

    Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Experience Specialist     Onsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access...

  • Customer Advocacy Specialist

    5 days ago

    Atlanta, United States Pacer Staffing Full time

    Job Title: Customer Advocacy Specialist Location: Remote Duration: 6 months Shift Time: General Shift (EST TIME) (Part Time @20 Hr. Per week) Position Overview We are seeking a resolute and meticulous individual to join our team as a Part-Time Customer Advocacy Specialist (B2B). This role will primarily involve providing support to project managers, account...

  • Remote Customer Support Specialist

    2 days ago

    Atlanta, United States Constellis Full time

    Were looking for a Customer Support Specialists to continue to build out our team providing world class customer support. Requirements Ability to clearly communicate both verbal and written to customers Proven customer support experience or experience as a client service representative Ability to multitask, prioritize, and manage time effectively Benefits...

  • Remote Customer Support Specialist

    4 days ago

    Atlanta, United States Constellis Full time

    We're looking for a Customer Support Specialists to continue to build out our team providing world class customer support. Requirements Ability to clearly communicate both verbal and written to customers Proven customer support experience or experience as a client service representative Ability to multitask, prioritize, and manage time...

  • Customer Experience

    3 weeks ago

    Atlanta, United States Primecare Home Care Services Full time

    Job DescriptionJob DescriptionABOUT PRIMECARE HOME CARE:At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to...

  • Customer Experience

    1 week ago

    Atlanta, United States Primecare Home Care Services Full time

    ABOUT PRIMECARE HOME CARE: At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest...

  • Customer Care Specialist

    1 month ago

    Atlanta, United States Ameris Bank Full time

    ** Customer Care Specialist - Bilingual Spanish Preferred** **Job Category****:** Customer Service/Call Center **Requisition Number****:** CUSTO02337 Showing 1 location **Job Details** **Description** Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside...

  • Customer Experience

    3 weeks ago

    Atlanta, United States Primecare Home Care Services Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off ABOUT PRIMECARE HOME CARE: At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services,...