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Customer Care Specialist
1 month ago
Job Description
Looking for an upbeat, service-oriented individual to join our team
We are an advanced technology provider of end-to-end payment solutions and integration platforms. We offer the most complete payment processing solution for industries wanting to accept credit/debit card and ACH/E-Check transactions in person, by phone, Internet, or through our automated recurring payment module.
We are looking to hire a highly motivated Customer Support Specialist to service our nationwide customer base. Our Customer Support Specialist is responsible for product support, resolving incoming customer concerns, customer training, and overall customer retention.
Responsibilities:
Handling inbound calls and emails regarding system and support related issues
Troubleshooting - work with our team of developers to resolve system issues
Liaison between our Customers and our Partners/Vendors
Providing support and assisting with account related updates
Contribute new ideas about how to improve system UI and the Customer experience
Qualifications:
2 years’ experience in customer service (retail, hospitality, etc.)
2 years’ basic Administrative Support or Office environment experience
Experience with database software
An upbeat and positive attitude, with the ability to work both in a team environment and independently
Must be detail-oriented with the ability to multi-task efficiently and be a quick learner
Ability to work in a fast-paced, quickly changing environment
Strong written and verbal communication
Possess a strong personal drive and sense of enthusiasm for what they will contribute to the organization
Have exceptional phone-based as well as online customer service professionalism
Effective problem-solving skills including decision making, time management & immediate prioritization of tasks as assigned
Ability to approach problems logically & rationally
Action oriented and self-disciplined
Ability to quickly & effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Maintain regular and reliable attendance, including daily schedule as assigned
Job Type:
Full-time
Salary:
$16.00 - $19.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Education:
High school or equivalent (Required)
Experience:
Customer Service: 2 years (Preferred)
Work Location:
In person
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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