Customer Service Representative

3 weeks ago

Monroe, United States ASSA ABLOY Sicherheitstechnik GmbH Full time

Headquartered on Highway 74 in Monroe, North Carolina since 1957, the ASSA ABLOY Norton Rixson division has been designing and manufacturing door closers, pivots, electrified closers, door operators, and electronic accessories with growing innovations like Wi-Fi programming and setup. This product offering includes brands such as Norton, RIXSON, Sargent, Corbin Russwin, Accentra, and Arrow. Norton Rixson is currently seeking a qualified Customer Service Representative to join our Customer Service Team onsite at Highway 74 East in Monroe, NC. Summary of Position Responsible for an assigned territory(s) within ASSA ABLOY Sales and Marketing. Work with the sales organization, plant manager, order entry, shipping and finance to support all levels of customer requirements on multiple product lines. Support department team leaders and management. Provide timely and accurate follow through on all order-related issues. Principal Responsibilities include, but not limited to: Provide guidance and assistance to customers within assigned territory(s) as well as outside of assigned territory(s) as needed. Respond timely and provide accurate information on all inquiries regarding pricing, orders, product availability, expedites and shipping information. Gain a strong understanding of the Norton Rixson brand that customer service will be supporting. Process Customer Care Forms (CCF’s) and RGAs within 1-2 days of receipt. Maintain and resolve cases/emails in a timely manner. Resolve all order entry questions pertaining to customer orders within 5 day policy. Utilize Assa Connect & JD Edwards to review customer specific information as needed. Make sound decisions that maintain a balance between company policy and customer benefit. Research & respond to inquiries regarding pricing, order status, product availability and shipping information. Maintain adherence to corporate policy & procedures relating to all functions within the department. Work with team members (including order processors) to reduce the number of RGAs and Credits due to department errors. Display high standards of professional conduct at all times. Perform duties as assigned and warranted. Requirements 3+ years of Customer Service experience within manufacturing. Minimum of High School diploma. Prefer 2 years of education or certification. Strong Communication Skills with an excellent work ethic, well-spoken and articulate, with strong decision making and problem solving skills. Team First personality with strong computer skills and who works well in a diverse fast-paced environment working with multiple applications simultaneously. Strong Attention to Detail is a MUST We E-Verify. We are an Equal Opportunity Employer. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #J-18808-Ljbffr

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