Patient service Rep

2 weeks ago


Pleasanton, United States Spectraforce Technologies Full time
Job Title: Remote Care Technician I
Duration : 12 months with potential for permanent transition
Location: Pleasanton, CA (Initially 100% remote with expectation of transitioning to onsite)
Shift Timings: 8 am to 5 pm

Job Description:
We are seeking a detail-oriented and customer-focused individual to join our Cardiomems Technical Support team on a contract basis. This role will primarily involve providing technical support to patients who call into our center. While a medical background is preferred, candidates with operational support experience, strong technical aptitude, and excellent customer service skills will also be considered.
Responsibilities:
  • Provide technical support to patients calling into the Cardiomems center.
  • Troubleshoot technical issues and provide solutions to patients/customers.
  • Exercise patience and empathy while working with patients/customers.
  • Handle high call volumes while maintaining quality and efficiency.
  • Multi-task effectively in a fast-paced environment
  • Collaborate with team members to ensure seamless support operations.
  • Maintain a high level of attention to detail in all interactions and documentation.
Requirements:
  • Strong attention to detail
  • Excellent customer service skills
  • Ability to exercise patience and empathy.
  • Multi-tasking ability
  • Bachelor's degree preferred.
  • 1-2 years of relevant experience or Associates with 3-5 years of experience
  • Operational support background (sales/tech support) will be considered in lieu of medical experience.
  • Technical aptitude highly desirable
  • Listening and computer skills necessary
  • Must be local to Pleasanton, CA
CPRA: The Company is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.

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