Patient service Rep
2 weeks ago
Duration : 12 months with potential for permanent transition
Location: Pleasanton, CA (Initially 100% remote with expectation of transitioning to onsite)
Shift Timings: 8 am to 5 pm
Job Description: We are seeking a detail-oriented and customer-focused individual to join our Cardiomems Technical Support team on a contract basis. This role will primarily involve providing technical support to patients who call into our center. While a medical background is preferred, candidates with operational support experience, strong technical aptitude, and excellent customer service skills will also be considered.
Responsibilities:
- Provide technical support to patients calling into the Cardiomems center.
- Troubleshoot technical issues and provide solutions to patients/customers.
- Exercise patience and empathy while working with patients/customers.
- Handle high call volumes while maintaining quality and efficiency.
- Multi-task effectively in a fast-paced environment
- Collaborate with team members to ensure seamless support operations.
- Maintain a high level of attention to detail in all interactions and documentation.
- Strong attention to detail
- Excellent customer service skills
- Ability to exercise patience and empathy.
- Multi-tasking ability
- Bachelor's degree preferred.
- 1-2 years of relevant experience or Associates with 3-5 years of experience
- Operational support background (sales/tech support) will be considered in lieu of medical experience.
- Technical aptitude highly desirable
- Listening and computer skills necessary
- Must be local to Pleasanton, CA
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