Inside Account Representative

4 weeks ago

Melrose Park, United States Farmer Brothers Full time

Job DetailsLevelEntryJob LocationNORTHLAKE, ILRemote TypeFully RemotePosition TypeFull TimeEducation LevelHigh School or GEDTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionThe Inside Account Representative is responsible for retaining an assigned book of business by offering an exceptional client experience through proactive account management, accurate order entry, and problem resolution.Maintaining •Achieve the assigned revenue plan for the assigned route, through calling customers to ensure orders are being placed correctly and received in accordance to set time schedule •Communicate and execution of all company pricing actions •Monitor and manage current assigned customer for order frequency, account balance and general maintenance. •Enter and verify orders for accuracy that are received via phone, email, and EDI from assigned customer base •Ensures customer receives delivery via UPS and services as required •Manage account to ensure accounts receivable requirements are being met •Utilize CRM for account maintenance, emails, notes and reporting •Responsible for clean-up of exiting accounts (equipment removal, AR and exiting customer out of the system) •Participate and assist with various department projects (i.e. surveys, sales blitz, lead generation, etc.) •Maintain Customer satisfaction through timely follow-up using clear and professional verbal and written communication •Maintain a professional demeanor and treat both internal and external customers with courtesy and respect at all times. •Other duties as assigned by management.QualificationsEDUCATION & EXPERIENCE •High School or GED required. •3 or more years of account management including account maintenance experience required •3 or more years of successful phone-based Customer Service experience required •Extensive computer and order entry experience •Experience in coffee industry or another specialty food product (preferred) •Experience with MS Office Suite requiredPERSONAL /PROFESSIONAL SKILLSETS•Accuracy and attention to detail •High energy self-starter that is resourceful and can work autonomously •Meets deadlines, follow through on commitments •Ability to build effective relationships •Able to manage time effectively •Consistently demonstrate interpersonal skills and positive attitude •Accurate keyboarding and math skills •Proactive team-oriented problem solver who takes ownership of their work •Excellent communication skills, verbal and written and strong customer service skills.

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