Guest Services Agent

1 month ago

Holiday, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Holiday Inn Resort FWB
Pay Type:
Hourly
Pay starting at (based on experience):
15.00 USD

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.

- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.

- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.

- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.

- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.

- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.

- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.

- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.

- Be able to diffuse conflict or tense situations with guests.

- Must maintain a clean and safe work environment and report any safety issues to management immediately.

- Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of customer service experience required, hospitality industry preferred.

3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Knowledge of reservation and POS systems.

6. Ability to work with computers and good knowledge of operating software preferred.

7. Must be able to multi-task and be detail-oriented.

8. Must be a team player.

9. Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

  • Front Desk Agent

    3 weeks ago

    Holiday, United States Excel Hotel Group Full time

    Benefits: 401(k) Competitive salary Dental insurance Employee discounts Free uniforms Paid time off Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and...

  • Front Desk Agent

    6 months ago

    Holiday, United States Excel Hotel Group Full time

    Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes...

  • Banquet Server

    4 weeks ago

    Holiday, Florida, United States Innisfree Hotels Full time

    Innisfree Hotels is a dynamic and inclusive workplace that fosters a culture of care and excellence. We are seeking a skilled Banquet Server to join our team and contribute to delivering exceptional guest experiences.Key Responsibilities:Provide exceptional service to guests at special functions and events, ensuring a positive and memorable experience.Assist...

  • Banquet Server

    3 months ago

    Holiday, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Holiday Inn Resort FWB Pay Type: Hourly Pay starting at (based on experience): 8.98 USD We are looking for a Banquet Server to be responsible for greeting, assisting, and serving guests at special functions and...

  • Night Auditor

    2 months ago

    Holiday, United States Excel Hotel Group Full time

    Job SummaryChecks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a...

  • Server

    1 month ago

    Holiday, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Holiday Inn Resort FWB Pay Type: Hourly Pay starting at (based on experience): We are looking for a skilled and friendly Restaurant Server to join our team! This position plays a big role for creating and...

  • Banquet Bartender

    4 weeks ago

    Holiday, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Holiday Inn Resort FWB Pay Type: Hourly Pay starting at (based on experience): 9.98 USD We are looking for an experienced Banquet Bartender to serve drinks to guests at special events and banquets. You should be...

  • Banquet Bartender

    3 weeks ago

    Holiday, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Holiday Inn Resort FWB Pay Type: Hourly Pay starting at (based on experience): 9.98 USD We are looking for an experienced Banquet Bartender to serve drinks to guests at special events and banquets. You should be...

  • Assistant Manager

    2 weeks ago

    Holiday, United States CheckersRally's Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will assist the General Manager with executing the restaurant plan, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service....

  • Banquet Bartender

    3 weeks ago

    Holiday, Florida, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Job SummaryWe are seeking an experienced Banquet Bartender to serve drinks to guests at special events and banquets. The ideal candidate will have a strong background in mixology and be able to create a variety of popular...

  • Banquet Bartender

    3 weeks ago

    Holiday, Florida, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Job SummaryWe are seeking an experienced Banquet Bartender to join our team. As a Banquet Bartender, you will be responsible for serving drinks to guests at special events and banquets. You should be able to make a variety...

  • Sales and Events Coordinator

    3 days ago

    Holiday, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Holiday Inn Resort FWB Pay Type: Hourly Pay starting at (based on experience): 0.01 USD We are looking for a qualified Sales and Events Coordinator to join our Sales team and help us achieve our goals. You will...

  • Receptionist at Morgan Auto Group

    4 weeks ago

    Holiday, Florida, United States Morgan Auto Group Full time

    Job DetailsSun Toyota is seeking a skilled Receptionist to join our team. As a Receptionist, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service.Responsibilities:Greet and direct guests in a professional mannerAnswer incoming calls and direct callers to the appropriate individual or...

  • Receptionist at Sun Toyota

    2 months ago

    Holiday, United States Morgan Auto Group Full time

    Job DetailsJob Location Sun Toyota - Holiday, FL Salary Range $15.00 - $16.00 Hourly Description Sun Toyota is looking to hiring Receptionists for our dealership - Full-time or Part-time available with pay rates starting at $15-16 per hour depending on experience! What We Offer: Flexible Work Schedule - part-time and full-time are available Work week that...