Front Desk Agent

7 months ago


Holiday, United States Excel Hotel Group Full time
Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities
  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
  • 1-2 years customer service experience.
  • Ability to stand for 8 hours
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company

Compensation: $17.25 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are a growing hotel ownership/management company that has an outstanding reputation for quality products and services. We are a privately owned family run business and treat our associates like family.

Credit for our success goes to every one of our Associates. Every job here is important, and we depend on each other to help achieve our professional and personal goals. We are looking for individuals that thrive in a fast paced environment, enjoy being at the service of others, and who do the right thing.

  • Holiday, Florida, United States Excel Hotel Group Full time

    About the RoleThis position is an exciting opportunity to join the team at Excel Hotel Group as a Front Desk Operations Coordinator. You will be working closely with guests and other staff members to ensure seamless check-in and check-out experiences.Duties and ResponsibilitiesEfficiently manage front desk operations, handling guest inquiries and resolving...


  • Holiday, United States Southeastern Grocers Full time

    Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate Location: Retail Grocery...