Support Service Account Manager
4 weeks ago
Overview:
Gordon Truck Centers, Inc. (GTC) is now accepting applications for an opening at Freightliner of Hawaii location for a Support Service Account Manager / Support Service Advisor.
Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.
Responsibilities:Freightliner of Hawaii's Support Service Account Manager / Service Advisor is responsible for making a great first impression with customers at all times and provide outstanding customer service from that first impression until final delivery.
Job Summary
- Greet and communicate with customers and initiate service write up for repairs.
- Accurately take customer information, record the customers requests, and prepare written estimates.
- Schedule and plan related work in the shop directly with the service foreman.
- Relocation and review of warranty parts for scrapping/shipping
- Edit annual warranty repair order
- Manage warranty filings.
- Communicate directly and effectively with shop management. Problem solve with the team.
- Communicate with the customer/driver on the status of repair at all times.
- Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
- Assist with overseeing correct data entry on all repair orders. Focus on and ensure accuracy of all data and codes going into system.
- Collect purchase order information, warranty information and/or customer payment.
- Use good judgment to maintain a safe & organized work environment.
- Accept ownership for accomplishing new & different requests & exploring value added opportunities.
- Develop and grow position.
- Other duties assigned as business needs require including reviewing branch non-proprietary orders, parts look-up and check processing.
Qualifications:
Job Requirements
Education: High School diploma or equivalent preferred.
Experience: Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility. Technical knowledge of heavy-duty vehicles preferred by not required. Previous customer service experience required.
Skills: Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.
Job Conditions
Physical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Requires sitting, typing and 10-key, walking and some stairs. Occasional lifting. Climbing around heavy-duty vehicles. Extensive use of telephone and computer keyboard.
Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.
Hours: Monday - Friday, 7AM to 3:30PM
Compensation: $18.00 to $23.00 per hour depending upon experience.
Additional Information:
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.
E-Verify Program
Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.
-
Support Service Account Manager
5 days ago
Kapolei, Hawaii, United States Freightliner Northwest Full timeOverview:Gordon Truck Centers, Inc. (GTC) is now accepting applications for an opening at Freightliner of Hawaii location for a Support Service Account Manager / Support Service Advisor. Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star...
-
Support Service Account Manager
2 weeks ago
Kapolei, United States CareerBuilder Full timeOverview Gordon Truck Centers, Inc. (GTC) is now accepting applications for an opening at Freightliner of Hawaii location for a Support Service Account Manager / Support Service Advisor. Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star...
-
Account Manager
2 weeks ago
Kapolei, United States Pacific Provisions Hawaii Full timeWe are looking for a Full-Time Account Manager to: Manage a geographical sales territory, ensuring customer needs are met, and budgeted sales and gross profit objectives are achieved/exceeded. Be effective in building mutually beneficial relationships with clients. Function as a team member within the department and organization, as required, and performs...
-
Account Manager
4 weeks ago
Kapolei, Hawaii, United States realjobshawaii Full timeWe are looking for a Full-Time Account Manager to:Manage a geographical sales territory, ensuring customer needs are met, and budgeted sales and gross profit objectives are achieved/exceeded.Be effective in building mutually beneficial relationships with clients.Function as a team member within the department and organization, as required, and performs any...
-
Account Manager
4 weeks ago
Kapolei, United States realjobshawaii Full timeWe are looking for a Full-Time Account Manager to: Manage a geographical sales territory, ensuring customer needs are met, and budgeted sales and gross profit objectives are achieved/exceeded. Be effective in building mutually beneficial relationships with clients. Function as a team member within the department and organization, as required, and...
-
Account Manager Trainee
5 days ago
Kapolei, Hawaii, United States Hilti North America Full timeHilti: Account Manager Trainee Job reference: WD Account Manager Trainee Kapolei Whats the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee – Sales Development Program is the role for you The purpose of this role is to manage and...
-
Account Manager Trainee
2 weeks ago
Kapolei, United States Hilti North America Full timeHilti: Account Manager Trainee Job reference: WD-0029465 Account Manager Trainee Kapolei What's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee – Sales Development Program is the role for you!The purpose...
-
Account Manager Trainee
6 days ago
Kapolei, United States Hilti North America Full timeHilti: Account Manager Trainee Job reference: WD-0029465 Account Manager Trainee Kapolei Whats the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee – Sales Development Program is the role for you! The purpose of this role is to manage...
-
Account Manager Trainee
12 hours ago
Kapolei, United States Hilti North America Full timeHilti: Account Manager Trainee Job reference: WD-0029465 Account Manager Trainee Kapolei What's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee – Sales Development Program is the role for you!The purpose...
-
Account Manager Trainee
1 week ago
Kapolei, United States Hilti North America Full timeHilti: Account Manager Trainee Job reference: WD-0029465 Account Manager Trainee Kapolei What's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee – Sales Development Program is the role for you! The purpose of this role is to...
-
Account Manager Trainee
16 hours ago
Kapolei, United States Hilti North America Full timeHilti: Account Manager Trainee Job reference: WD-0029465 Account Manager Trainee Kapolei What's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee – Sales Development Program is the role for you! The purpose of this role is to...
-
Account Manager Trainee
3 weeks ago
Kapolei, United States Hilti, Inc. Full timeWhat's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee - Sales Development Program is the role for you! The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller...
-
Account Manager Trainee
3 weeks ago
Kapolei, United States Hilti, Inc. Full timeWhat's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee - Sales Development Program is the role for you! The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller...
-
Account Manager Trainee
3 weeks ago
Kapolei, Hawaii, United States Hilti, Inc. Full timeWhat's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee - Sales Development Program is the role for you The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts and...
-
Staff Accountant
2 months ago
Kapolei, United States Grace Pacific LLC Full timePosition Overview: This positing is an entry or mid-level accounting professional responsible for maintaining financials records as part of a team. The duties including confirming with IRS rules and other regulatory agencies, USGAAP standards, reconciling bank statements, and balancing the general ledger. This position is responsible for maintaining...
-
Staff Accountant
3 weeks ago
Kapolei, United States Grace Pacific LLC Full timePosition Overview: This positing is an entry or mid-level accounting professional responsible for maintaining financials records as part of a team. The duties including confirming with IRS rules and other regulatory agencies, USGAAP standards, reconciling bank statements, and balancing the general ledger. This position is responsible for maintaining...
-
Director, Accounting
5 days ago
Kapolei, Hawaii, United States Grace Pacific Corp Full timeJob Description Job Description PRINCIPAL DUTIES:Manage Accounting & Financial Reporting staff (includes payroll) of all Grace Pacific entities. Overseeing execution of the following responsibilities of the accounting & financial reporting department, including: Financial reporting, including timely and accurate preparation of monthly financial statements,...
-
cost accountant
5 days ago
Kapolei, Hawaii, United States Army National Guard Units Full timeSummary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a COST ACCOUNTANT (TITLE 5), Position Description Number T and is part of the HI USPFO, National Guard.LOCATION:United States Property and Fiscal Office, Hawaii Army National Guard, Kapolei, Hawaii ResponsibilitiesSUMMARY OF DUTIES: The primary purpose of...
-
Staff Accountant
2 months ago
Kapolei, United States Grace Pacific LLC Full timeJob DescriptionJob DescriptionPosition Overview:This positing is an entry or mid-level accounting professional responsible for maintaining financials records as part of a team. The duties including confirming with IRS rules and other regulatory agencies, USGAAP standards, reconciling bank statements, and balancing the general ledger.This position is...
-
Staff Accountant
2 months ago
Kapolei, United States Grace Pacific LLC Full timeJob DescriptionJob DescriptionPosition Overview:This positing is an entry or mid-level accounting professional responsible for maintaining financials records as part of a team. The duties including confirming with IRS rules and other regulatory agencies, USGAAP standards, reconciling bank statements, and balancing the general ledger.This position is...
