PT Customer Lead

2 months ago

Herndon, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 13870_external_USA-VA-Herndon
Address: USA-VA-Herndon-3059 Centerville Road
Store Code: Store 01322 FRONT END (7221536)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Lead

    4 months ago

    Herndon, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Physical Therapist

    7 days ago

    Herndon, United States Powerback Rehabilitation Full time

    Physical Therapist    Full-time Key information: Title: Physical Therapist Location/work environment: In facility Reporting structure: Reporting to Director of Rehab   Powerback is proud to offer a comprehensive and unique benefits package for those candidates that are qualified, including health insurance benefits, 401k, paid time off, clinical support...

  • Physical Therapist

    7 days ago

    herndon, United States Powerback Rehabilitation Full time

    Physical Therapist    Full-time Key information: Title: Physical Therapist Location/work environment: In facility Reporting structure: Reporting to Director of Rehab   Powerback is proud to offer a comprehensive and unique benefits package for those candidates that are qualified, including health insurance benefits, 401k, paid time off, clinical support...

  • Physical Therapist

    7 days ago

    Herndon, United States Powerback Rehabilitation Full time

    Physical Therapist    Full-time Key information: Title: Physical Therapist Location/work environment: In facility Reporting structure: Reporting to Director of Rehab   Powerback is proud to offer a comprehensive and unique benefits package for those candidates that are qualified, including health insurance benefits, 401k, paid time off, clinical support...

  • Portfolio Lead

    1 week ago

    Herndon, United States Chameleon Consulting Group Full time

    Position Overview We are seeking a highly skilled and experienced individual to fill the role of Portfolio Lead. As a Portfolio Lead, you will play a key role in ensuring exceptional program delivery for all efforts within the portfolio and portfolio growth / business development related to the portfolio. This position requires a deep understanding of...

  • Physical Therapist

    7 days ago

    Herndon, VA, United States Powerback Rehabilitation Full time

    Physical Therapist Full-time Key information: Title: Physical Therapist Location/work environment: In facility Reporting structure: Reporting to Director of Rehab   Powerback is proud to offer a comprehensive and unique benefits package for those candidates that are qualified, including health insurance benefits, 401k, paid time off, clinical...

  • Logistics and Asset Management Lead

    4 weeks ago

    Herndon, Virginia, United States Raytheon Technologies Full time

    Job SummaryThis role is responsible for leading a small Logistics and Asset Management team, supporting a fast-paced, rapidly changing high-tech mission in the Northern VA area. The team will be embedded within a multi-disciplined team including logistics, procurement, and engineering personnel to perform quick-reaction support services.The Logistics and...

  • Senior Lead Engineer

    1 month ago

    Herndon, Virginia, United States Lumen Full time

    About LumenLumen is a leading provider of telecommunications solutions. We connect the world by delivering innovative services that meet the evolving needs of our customers.Our MissionWe are committed to building a culture of teamwork, trust, and transparency. Our goal is to provide exceptional customer experiences through our expertise in cloud,...

  • Business Development Executive Lead

    2 weeks ago

    Herndon, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology is seeking a seasoned Business Development Executive Lead to lead the growth team and strategy for the Intelligence and Homeland Security Division's Mission Solutions Sector.About the Role:This role will be responsible for pursuing new initiatives as well as driving organic growth through existing contracts...

  • Drupal Technical Lead

    1 month ago

    Herndon, Virginia, United States Latitude Inc Full time

    Job Summary:We are seeking an experienced and certified Drupal Technical Lead to join our team at Latitude Inc. The ideal candidate will have over 7 years of Drupal experience, demonstrating a deep understanding of Drupal architecture, custom module development, theming, and performance optimization.Key Responsibilities:Technical Leadership: Provide...

  • Customer Resolution Specialist

    4 weeks ago

    Herndon, Virginia, United States Satair Group Full time

    Job Title: Customer Resolution SpecialistSatair Group is seeking a highly skilled Customer Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer inquiries and processing orders for spare parts for Airbus aircraft.Key Responsibilities:Process customer orders and quotations in a...

  • Senior Lead Engineer

    1 month ago

    Herndon, Virginia, United States Lumen Full time

    About LumenLumen is a leading provider of telecommunications and technology solutions. We connect the world by providing innovative services that enable businesses to thrive.Our team is dedicated to delivering exceptional results and exceeding customer expectations. We're looking for talented professionals to join our team and help us shape the future of...

  • Aerospace Customer Service Representative

    4 weeks ago

    Herndon, Virginia, United States Kuehne+Nagel Full time

    Customer Service Representative Role at Kuehne+NagelAs a Customer Care Specialist at Kuehne+Nagel, you will be responsible for:Providing exceptional customer service through phone, email, and chat supportMaintaining accurate records of customer interactions and transactionsCoordinating with various departments to ensure timely resolution of customer...

  • Technical Lead

    4 weeks ago

    Herndon, United States ManTech Full time

    Description & Requirements ManTech is seeking a motivated, career and customer-oriented Technical Lead - Video Engineering to join our team for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative workspace to support dynamic mission requirements. Responsibilities include, but are not...

  • Medical (Physiotherapist)

    6 days ago

    herndon, United States Powerback Rehabilitation Full time

    Physical Therapist Full-time In facility Reporting structure:Reporting to Director of RehabPowerback is proud to offer a comprehensive and unique benefits package for those candidates that are qualified, including health insurance benefits, 401k, paid time off, clinical support network, online CEUs, on-demand pay, Visa or Green Card sponsorship, and more!...

  • Team Lead Ocean Export

    3 weeks ago

    Herndon, United States DSV AS Full time

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If...

  • Logistics and Asset Management Lead

    7 days ago

    Herndon, United States Raytheon Technologies Full time

    Date Posted: 2024-03-07 Country: United States of America Location: VA531: 13900 Lincoln Park Dr, Herndon 13900 Lincoln Park Drive Suite 220, Herndon, VA, 20171 USA Position Role Type: Onsite Nightwing, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We...

  • Team Lead Ocean Export

    3 weeks ago

    Herndon, United States DSV Air & Sea Full time

    If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: ManagerialFRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring...

  • Payroll Lead

    1 month ago

    Herndon, Virginia, United States Northwest FCU Full time

    Payroll Lead Job DescriptionNorthwest Federal Credit Union is seeking a highly skilled Payroll Lead to manage the multi-state payroll life-cycle for 550+ bi-weekly and 50+ semi-monthly employees using UKG Pro.Responsibilities:Manage the bi-weekly and semi-monthly payroll processing for both salary and hourly employeesEnsure compliance with each state's...

  • Product Manager, Prototype and Customer Engineering

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleThe Public Sector Prototype and Customer Engineering (PS PACE) team at Amazon is seeking a highly skilled Product Manager to help customers solve their most interesting business challenges. As a Product Manager, you will lead workshops with customers to understand their key business challenges and manage the entire product life cycle from...