Rooms | Leader in Development

2 weeks ago

Irving, United States Omni Hotels Full time

Location:

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description:

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Omni Las Colinas Hotel

We pride ourselves in fostering a welcoming learning environment for all Leaders in Development. Every year Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics:

  • Outstanding retention and program completion record
  • Building an exceptional sense of community amongst LIDs
  • Highly sought-after location of interest for LIDs



If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni We are proud to announce that we are the highest rated hotel company on Glassdoor's 2019 Best Places to Work list

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

**Summer start date**

Responsibilities:
  • Will learn and perform all aspects of Front Office and Housekeeping operations
  • Oversees the performance of staff and takes corrective actions when necessary
  • Scheduling of staff
  • Maintains accurate payroll records to ensure staff is paid correctly
  • Cleaning and inspecting guest rooms
  • Responds to guest requests and complaints as required
  • Monitors product inventory and order additional products as necessary
  • Interviewing and selection of staff
  • Follow up on established training steps.
  • Handle guest comments and complaints and ensure guest satisfaction.
  • Communicate with guests and receive feedback.
  • Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
  • Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
Qualifications:
  • An Associates degree or higher is required, preferably in Hospitality Management
  • Previous Housekeeping or Rooms Division experience is preferred
  • Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
  • Willingness to relocate upon completion of the program to ensure timely promotion to a management role
  • Previous experience in a hotel or a related field preferred
  • Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
  • Projects enthusiasm, professionalism and a positive attitude at all times
  • Pays precise attention to detail, order and cleanliness
  • Has outstanding written and verbal communication skills, and exceptional phone manner
  • Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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