Customer Account Manager

4 days ago


Stockton, United States Vale Group Full time

Be sure to follow our LinkedIn company page for the latest updates on all our open jobsVale Group has partnered with a company in the defense industry, based in Stockton, CA, who is actively searching for an experienced Customer Account Manager to work ON-SITE for an opportunity paying $100k - $120k annually, based on experience. The ideal candidate will have at least five years of experience in B2B customer service within the manufacturing industry and leadership of a service team. Benefits of the Customer Account Manager: Excellent career growth opportunity as well as highly competitive benefits.Requirements of the Customer Account Manager:5+ of experience managing key customer accounts, focused on service and client retention.Advanced communication and leadership skills.Experience in manufacturing, industrial, consumer goods industries.Customer relationship management, problem-solving, and strategic planning.Proficiency in CRM software and other relevant tools.Team management.Responsibilities of the Customer Account Manager:Oversee and manage customer accounts, ensuring high levels of customer satisfaction.Lead and mentor a team of customer service representatives.Develop and implement strategies to enhance customer relationships and improve service quality.Coordinate with internal teams to ensure timely and accurate delivery of products.Analyze customer feedback and provide actionable insights to improve product delivery.Handle escalated customer issues and resolve them efficiently.Prepare regular reports on customer service performance and key metrics.If this sounds like you or someone you know, click Apply or share the job todayDisclaimer: By applying to a position at Vale Group, you consent to receive SMS text messages about this or related jobs. Message rates may apply. Opt-out anytime by replying STOP. Terms and Privacy Policy are on our website.#LI-ONSITE#INDHP



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