Patient Access Service Manager
3 weeks ago
Under the guidance of the Assistant Director, Admissions and Financial Counseling (MGR 2), the Mission Bay (MB) Patient Access Services Manager is responsible for managing the operational and technical functions of UCSF Health Adult Admitting offices and other operational areas that include the Surgical Waiting Areas, Children's Emergency Department, Birth Center, Blood Draw and Pediatric Access Unit. The Emergency Department and Birth Center are 24/7-operations areas that are staffed by Admitting Workers. Responsibilities include staff education and development, support operations and procedures as well as promoting smooth patient flow. The MB Patient Access Services Manager shares the first-line responsibility for 24/7 operations. All operational shifts; day, evening, and graveyard, require equal management support fostering uniform culture, values, and operating standards. The MB Patient Access Services Manager must frequently respond to and manage unscheduled absences in a unit that requires that staffing seats are filled for all shifts. Responsibilities include oversight and delivery of staff education and the direct support of operations and procedures that ensure critical patient access, smooth patient flow, and timely financial clearance. The MB Patient Access Services Manager serves as the DNB (Discharge Not Billed) champion for the Unit responsible for monitoring, account assignment, and staff follow-up.
The MB Patient Access Services Manager will be a key participant in performing a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a workgroup or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external departmental expectations.
Major duties in the admitting office include registration for all admissions, account financial follow-up, Medi-Cal applications, financial counseling, financial assessment, and cash collections. Major duties in the Pediatric Access Center include overseeing the coordination and integration of patient demographic, financial and clinical information to ensure that patients transferred to UCSF are clinically and financially assessed in accordance with practices. The MB Patient Access Services Manager will have a critical influence on a patient's health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to ensure all patient needs are met, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. The MB Patient Access Services Manager is responsible for promoting a cooperative working relationship among staff, physicians, other disciplines and departments, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
As a specialist in Admissions and Registration operations, the MB Patient Access Services Manager will function as an Apex power user able to utilize advanced features of the system to develop patient workflows and collaborate with various departments to resolve issues and ensure optimal patient flow.
In partnership with Pediatric Access Center, the alignment in Central Patient Placement includes coordination and monitoring of bed placement for patient admissions, transfers, and discharges facilitating general operations in patient placement on all nursing units from the Transfer Center, EmergencyDepartment, Recovery Room, and Clinics encompassing all patient care areas, private physician offices and the UCSF Health Admissions Office.
Reviews and approves recommendations for admitting and registration procedures, processes, systems, and initiatives. Provides guidance to subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to adhere to objectives results in additional costs and serious delays in overall schedules.
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Patient Access Manager
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Patient Access Manager
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Patient Access Manager
1 week ago
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Patient Access Manager
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San Antonio, Texas, United States HCA Healthcare Full timeDescription This position is incentive eligible. IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Access Manager opening with Methodist Stone Oak Hospital today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsMethodist Stone Oak Hospital, offers...
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1 month ago
San Antonio, United States Job Juncture Full timeJob Description Job description: As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.Job ResponsibilitiesResponsible for the Model AIDET guidelines in all interactions with the patient and ensure...
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Patient Access Manager
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Patient Access Manager
7 days ago
San Antonio, United States Jenn Nguyen and Friends Full timeWho are we? At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation's leading providers of healthcare services, HCA Healthcare comprises 182 hospitals and 2,300+ sites of care in 20 states and the...
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Patient Access Representative Ii
1 month ago
San Francisco, United States Sutter Health Full time**Organization**: CPMC-California Pacific Med Center Van Ness **Position Overview**: Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant...
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Patient Access Representative II
7 days ago
San Francisco, United States Sutter Health Full timeWe are so glad you are interested in joining Sutter Health!Organization:CPMC-California Pacific Med Center DaviesPosition Overview:Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family...
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Patient Access Representative II
2 weeks ago
San Francisco, United States Sutter Health Full timeWe are so glad you are interested in joining Sutter Health!Organization:CPMC-California Pacific Med Center Van NessPosition Overview:Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family...
