Auto Glass CSR

1 month ago

Cincinnati, United States Tire Discounters Full time
Job Description

Chips Auto Glass is currently hiring customer service representatives to join our fast growing family. The Auto Glass Customer Service Representative is a service role that always puts the customer first delivering a critical first impression that sets appointments, quoting service, creating estimates, contacting insurance companies, and customers with estimates. Creating daily invoices and routing for the glass team.

A CLOSER LOOK BEYOND THE WINDSHIELD:

  • Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
  • Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.
  • Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature benefits techniques to influence as appropriate and overcome objections)always presenting the most accurate product and service information.
  • Maintains professional composure when actively asking customers for the sale or negotiating the price.
  • Enters data into Tire Discounters' Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner
  • Support the check-in/check-out procedures
  • Manages work order assignments and routing of mobile jobs
  • Ensures all work orders are properly accounted for and converted to invoices
  • Provides world class customer service by responding quickly to client complaints/warranty issues
  • Invoices work orders, enter parts into the system
Requirements

THE "GLASS AND ADHESIVE" NEEDED FOR SUCCESS:
  • The ability to establish rapport and credibility with customers, stores, and peers while using a pleasant voice and maintaining composure
  • The ability to persuade and educate customers on the benefits of Tire Discounters while closing the sale and scheduling their appointment
  • Knowledge of computer and telephone systems
  • The ability to read and utilize optional scripting in a conversational manner
  • Ability and desire to operate computer and telephone systems while seated for extended periods of time
  • Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
  • Skill in verbal and written communications, training and development, and effective listening
  • Skill in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
  • Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.
EDUCATION AND WORK EXPERIENCE
  • High school diploma or equivalent required
  • Minimum age requirement of 18 years
  • Valid in-state motor vehicle license
  • Ability to work Saturdays
COMPENSATION PLAN

Pay : $24.00 + Effective Rate

Our Glass Customer Service Representative have earning potential of $24 per hour with base hourly rate, overtime, and monthly bonus opportunities factored in - sometimes more

PHYSICAL DEMANDS:
  • Sitting for long periods of time
  • Minimal walking, or standing, throughout the day
  • Talking, typing, and texting continually throughout the day
ADDITIONAL REQUIREMENTS:
  • Must be authorized to work in the USA

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