AVP, Account Management

AVP, Account Management Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League's platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care. Position Summary League is seeking a dynamic and results-oriented AVP, Account Management to play a pivotal role in managing customer health and driving growth through the strategic account management and revenue expansion of customer relationships. Reporting directly to the VP, Account Management, this leader will be responsible for nurturing and growing existing relationships, identifying new opportunities within these accounts, and ensuring the long-term success and satisfaction of League's global customers. This is an exciting opportunity to make a significant impact on League's growth trajectory and the health and well-being of millions. Essential Duties & Responsibilities What You'll Do: Strategic Account Planning: Develop and execute comprehensive account plans for a selected portfolio of League's customers, outlining clear objectives, strategies, and tactics to drive revenue growth. Solution Upsell & Cross-sell: Proactively identify and execute opportunities for expansion for a selected portfolio of League's customers, including cross-selling new products and services, and expanding the scope of partnerships. Relationship Management: Cultivate and maintain strong, trusted advisor relationships with key stakeholders within League's customer base. Client Advocacy: Serve as the voice of your customer portfolio within League, ensuring their needs and priorities are understood and addressed across relevant internal teams (Product, Marketing, etc.). Contract Management: Executing contract negotiations, renewals and amendments for your portfolio of clients, ensuring timely and accurate execution. Executive Engagement: Represent League at client meetings and select industry events. Customer Health: Monitor key performance indicators (KPIs) for customer health, providing regular reporting and actionable insights to internal stakeholders. Value Realization: Work with the Value Realization team to measure impact and ensure customers are consistently achieving their desired business outcomes and realizing the full value of League's platform and services. Team Management: Lead and mentor a high-performing team of direct reports managing their own book of clients, fostering their professional growth and ensuring successful KPIs on the team. Strategic Projects: As a senior member of the Account Management team and SLT, be responsible for identifying and executing on projects to improve the performance of the account management function. What You Bring Bachelor's degree in Business Administration, Healthcare Management, or a related field. An advanced degree is a plus. 8+ years of progressive experience in sales and/or account management within the healthcare technology or health plan or provider industry, with a proven track record of successfully managing and growing strategic accounts. Exceptional sales, relationship-building and interpersonal skills, with the ability to establish rapport and build trust with senior executives. Strong negotiation, presentation, and communication skills (both written and verbal). Demonstrated ability to develop and execute strategic account plans that drive measurable results. Proven ability to identify and close expansion opportunities within existing accounts. Excellent analytical and problem-solving skills, with the ability to interpret data and develop actionable insights. Understanding of the US health plan market, including payer business models, priorities, and challenges preferred. Strong business acumen and a strategic mindset. Experience with CRM platforms (e.g., Salesforce) and other sales productivity tools. Ability to travel as required to meet with clients and attend industry events. Security-Related Responsibilities Compliance with Information Security Policies Ensure access management is performed in compliance with the employee's role and responsibilities Responsibility and accountability for executing League's policies and procedures within the department/ team Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations Compensation range for USA applicants only: $210,200 - $256,900 USD Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com. Our Application Process: Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps. You should receive a confirmation email after submitting your application. A recruiter (not a computer) reviews all applications at League. If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring. The final step is an offer, which we hope you will accept Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.