Counter Associate

2 weeks ago

Cleveland, United States Painters Supply & Equipment Full time

Job Type

Full-time

Description

COUNTER ASSOCIATE

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES

Why Work for Painters Supply & Equipment?

  • Weekday schedule 8am-5pm
  • 401(k) program with company match
  • Generous benefits package for full time employees:
  • Medical, Dental and Vision
  • Company paid life and disability insurance
  • 3 weeks Paid Time Off
  • Competitive compensation program
  • A great work environment with career advancement opportunities
Painters Supply is seeking a Counter Associate/Representative. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment.

In business since 1952, Painters Supply & Equipment, Co. is a leading distributor of automotive and specialty paints, coatings, associated products and equipment in the automotive refinish and specialty coatings market. We are proud to supply our customers with world-leading products from manufacturers such as PPG, 3M and Norton. Painters Supply has expanded to more than 50 stores in 12 states, servicing over 10,000+ customers. We are seeking dedicated and talented people to help provide industry-leading service to our customers and to support our company's fast growth

Job Duties:
  • Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
  • Performs counter sales serving in-store customers
  • Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
  • Reconciles inventory and stocks merchandise in store
  • Provides sales support to outside sales team
  • Maintains customer records and files, including accurate account setup and pricing
  • Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
  • Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed
  • Conducts self in professional manner to ensure customers' quality and service expectations are met
  • Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers
Additional Duties:
  • Full knowledge to perform duties of other role functions as assigned
  • Assist with inside customer service, as needed, including servicing customers and/or processing their orders
  • Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
  • Properly dispose of waste materials and product in compliance with Company and Governmental regulations
Requirements

Qualifications:
  • High School Diploma/GED required
  • 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
  • Team player with great customer service skills
  • Clean driving record and valid license
  • Ability to lift at least 50 lbs.
  • Tolerable to the smell of paint
  • Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring process.

We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.

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