Operations Manager, International Collections

1 month ago

Chicago, United States CNA Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.For a detailed look at CNA's benefits, check out our Candidate Guide.The Operations Manager manages a team completing operations and customer service tasks related to our international products.JOB DESCRIPTION:Essential Duties & ResponsibilitiesPerforms a combination of duties in accordance with departmental guidelines:Assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results. Validates staffing levels and anticipates workforce demands. Ensures compliance with company and industry regulations, policies and guidelines.Develops and uses work management tools to allocate resources, facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery.Develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers as necessary.Generates ideas for improvement across teams and implements approved changes. Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work.Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction. Sets appropriate stretch goals aligned with CNA's strategy and commitment to our customers.Prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions. Represents the team in meetings with management and provides input for management decision making.Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast.Reporting RelationshipTypically Manager or aboveSkills, Knowledge and AbilitiesStrong client and team interpersonal and leadership skills with the ability to motivate others.Industry and company knowledge as well as strong knowledge of the essential functions performed by the team.Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.Familiarity with the concepts and practices of staff management.Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner.Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.Strong computer skills including Microsoft Office suite and other business related software systems.Strong customer focus with a mindset towards continuous improvement.Focuses on objectives to set direction and drive superior results.Uses Metrics and information analysis and accesses technology resources as needed.Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.Value driven to provide superior solutions to internal and/or external customers.Acts with a sense of urgency to advance priorities of the organization.Helps other to excel through collaboration and building strong relationships.Thinks creatively and uses diverse ideas to solve problems.Education and ExperienceBachelor's Degree or equivalent work experience and completion of applicable insurance courses.Typically a minimum of four years experience in a specific function or field of expertise along with management experience.#LI-Hybrid#LI-DM1CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

  • Operations Manager, International Collections

    1 month ago

    Chicago, United States CNA Insurance Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Operations Manager, International Collections

    19 hours ago

    Chicago, United States CNA Insurance Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Collections Manager

    1 month ago

    Chicago, United States Crowell & Moring Full time

    Job DescriptionCrowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and...

  • Collections Manager

    1 month ago

    Chicago, United States Crowell & Moring Full time

    Job DescriptionCrowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and...

  • Collections Manager

    12 hours ago

    Chicago, United States Vedder Price P.C. Full time

    **As the Collections Manager, your duties will include but not be limited to**: - Work closely with attorneys on past-due balances and contact clients as requested. - Generate client account statements in accordance with Firm protocol. - Routinely update collections activity commentary in collection software to provide senior leadership with collection...

  • Collections Manager

    2 weeks ago

    Chicago, United States C&M Legal Search Full time

    Collection Manager About The Job Our client’s Chicago office is seeking a Collections Manager. The Collections Manager is a key member of the management team by facilitating effective accounts receivable and relationship management for the billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of...

  • Manager, Collection

    1 day ago

    Chicago, United States DePaul University Full time

    **The Highlights**: The Collection and Exhibition Manager is responsible for oversight of the Art Museum’s physical assets, including the care and safety of all artwork (whether DPAM’s collection or works on loan to the museum); installation logistics of all exhibitions; maintaining complete records on all artwork (cataloging, photography, and data...

  • Collections Manager

    4 days ago

    Chicago, United States AMS Staffing Inc. Full time

    Please send resume in WORD format should you be interested in the following Collections Manager position located in Chicago IL. This is a full-time, permanent position with a salary between 110-130K plus awesome benefits. If you’re not interested, please pass along to your colleagues as we do pay referral fees. Location: Chicago (downtown) Salary:...

  • Finance and Operations Manager

    13 hours ago

    Chicago, United States British International School of Chicago, South Loop Full time

    **Job Title**: Finance & Operations Manager **Location**:British International School of Chicago, South Loop **Job Purpose**: - Lead and manage the school finance and operations (IT, Facilities, and Transport) functions efficiently ensuring internal and external reporting requirements are met. - Provide the School Principal and SLT with the commercial,...

  • Human Resources Intern

    1 week ago

    Chicago, United States Opportunity International Full time

    Job DescriptionJob DescriptionThe Human Resources Intern will design an employee professional development program. This includes proposing employee development sessions, creating a manager development track, and creating a proposal for implementation. The intern will also provide programmatic support to the global internship initiatives. This internship...

  • Interim Credit

    1 month ago

    Chicago, United States The LaSalle Group Full time

    We are currently seeking a skilled and experienced Interim Credit and Collections Manager to join the reputable Consumer Packaged Goods client located in Chicago, IL. In this interim role, you will be responsible for managing the credit and collections functions, ensuring timely collection of outstanding receivables and minimizing credit risk exposure. This...

  • Interim Credit

    20 hours ago

    Chicago, United States The LaSalle Group Full time

    We are currently seeking a skilled and experienced Interim Credit and Collections Manager to join the reputable Consumer Packaged Goods client located in Chicago, IL. In this interim role, you will be responsible for managing the credit and collections functions, ensuring timely collection of outstanding receivables and minimizing credit risk exposure. This...

  • Collections Supervisor, Call Center

    1 day ago

    Chicago, United States Enova International Full time

    **About the role**: In the Collections Supervisor, Call Center position, your primary responsibility is to oversee the day to day functions of a team of representatives in a contact center environment. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. Additionally, you'll...

  • Assistant collections manager exhibition

    1 week ago

    Chicago, United States Field Museum Full time

    Full job description Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history. The individual in this position will support efforts to renovate and update the Museum’s Halls of Africa and Ancient Egypt. Duties may include object installation and de-installation,...

  • International Operations Manager

    1 week ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager . With a long history of providing excellent service to all of their customers , our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent...

  • International Operations Manager

    2 weeks ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager. With a long history of providing excellent service to all of their customers, our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent salary,...

  • International Operations Manager

    3 weeks ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager. With a long history of providing excellent service to all of their customers, our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent salary,...

  • International Operations Manager

    3 weeks ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager. With a long history of providing excellent service to all of their customers, our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent salary,...

  • International Operations Manager

    2 weeks ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager. With a long history of providing excellent service to all of their customers, our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent salary,...

  • Manager of Operations

    1 week ago

    Chicago, United States Serra International Full time

    Assists the Executive Director in managing the activities of the headquarters; - Directs certain service contractors; - Maintains all membership and conference/convention/rally records; - Communicates with Membership regarding upcoming programs and events; and, - Organizes operational details of the financial and corporate records and bank accounts. **Job...