Patient Financial Advocate

1 month ago

Port St Lucie, United States First Source LLC Full time

FULL Time, Entry Level - GREAT way to get hands on experience Plenty of opportunities for growth within


Location: ONSITE at a Medical Facility in Port St. Lucie, FL

Must Be Bilingual in English/Spanish

Hours:Monday - Friday between 10:30am to 8pm

Due to the nature of this position and healthcare setting, up to date immunizations are required.

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.

Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.

At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.

Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.

Join our team and make a difference

The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:

  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

Working Conditions:

  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

  • Patient Financial Advocate-FCP

    2 months ago

    St Paul, United States Fairview Health Services Full time

    Overview MHealth Fairview is hiring a Patient Financial Advocate for our Kasota offices located in Minneapolis! This benefits eligible position is a 1.0FTE on the day shift! In this role, you will serve as a pharmacy financial advocate for patients. Your primary focus will be coordinating access to specialty take home medications. Using superior customer...

  • Patient Advocate Part-Time

    6 months ago

    Port St Lucie, United States AYR Wellness Full time

    Description Position at Ayr Wellness Company Description AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing...

  • Patient Financial Services Representative

    4 weeks ago

    Port Saint Lucie, Florida, United States First Source LLC Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Patient Financial Services Representative to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Services Representative, you will play a critical role in helping patients navigate the complex healthcare system and ensuring they receive the financial assistance they...

  • Patient Financial Advocate

    4 weeks ago

    St Paul, United States United Family Medicine Full time

    Job Type Full-time Description Riverland Community Health (RCH) is a Federally-Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are...

  • Oncology Patient Advocate

    1 week ago

    St Paul, United States HealthPartners Full time

    Job DescriptionRegions is seeking an experienced medical office admin with exceptional customer service skills to join our Oncology team in a full time Patient Advocate role. The Patient Advocate guides patients throughout their cancer journey and across the continuum of care. The Advocate meets with all new treatment patients to review insurance benefits,...

  • Patient Financial Services Representative

    4 weeks ago

    Port Saint Lucie, Florida, United States First Source LLC Full time

    Job Summary:As a Patient Financial Services Representative at Firstsource Solutions USA, LLC, you will play a vital role in helping patients navigate the complex healthcare system. Your primary responsibility will be to screen patients for eligibility assistance programs, providing them with information and support to access the resources they need.Key...

  • Patient Representative

    1 month ago

    Port St Lucie, United States MD Now Full time

    Description This position is incentive eligible. IntroductionDo you have the career opportunities as a Patient Representative you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsMD Now, offers a total rewards package that...

  • Patient Advocate Team Lead

    2 months ago

    Port Richey, United States AYR Wellness Full time

    Company Description AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our...

  • Patient Safety Attendant

    7 days ago

    Port St Lucie, United States HCA Florida St. Lucie Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Safety Attendant with HCA Florida St. Lucie Hospital you can be a part of an organization that is devoted to giving back!BenefitsHCA Florida St. Lucie Hospital, offers a total rewards package that supports the health,...

  • Patient Care Tech

    2 months ago

    Port St Lucie, United States HCA Florida St. Lucie Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Care Tech with HCA Florida St. Lucie Hospital you can be a part of an organization that is devoted to giving back!BenefitsHCA Florida St. Lucie Hospital, offers a total rewards package that supports the health, life,...

  • Patient Advocate

    3 weeks ago

    Port Charlotte, Florida, United States HCA Full time

    About the Role:At HCA Florida Fawcett Hospital, we are committed to delivering high-quality patient-centered care. As a Patient Care Technician, you will play a vital role in supporting the nursing staff in providing exceptional patient care.Key Responsibilities:Assist with implementing nursing care plans by performing direct and indirect patient care under...

  • Patient Advocate Part-Time

    5 months ago

    Port Richey, United States AYR Wellness Full time

    Description Position at Ayr Wellness Company Description AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing...

  • Patient Financial Oncology Navigator

    2 weeks ago

    St Paul, United States Regions Hospital Full time

    Regions is seeking an experienced medical office admin with exceptional customer service skills to join our Oncology team in a full time Patient Financial Navigator role. The Patient Financial Navigator is responsible for insurance and eligibility verifications and assessment of financial requirements of recommended treatment. Treatment including, but not...

  • Patient Financial Oncology Navigator

    3 weeks ago

    St Paul, United States Regions Hospital Full time

    Regions is seeking an experienced medical office admin with exceptional customer service skills to join our Oncology team in a full time Patient Financial Navigator role. The Patient Financial Navigator is responsible for insurance and eligibility verifications and assessment of financial requirements of recommended treatment. Treatment including, but not...

  • Guest Advocate

    4 weeks ago

    St Louis, Missouri, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our values and culture are at the heart of everything we do, and we're committed to making a positive impact in our communities.Job SummaryWe're seeking a talented and enthusiastic Guest Advocate to join our team. As a Guest Advocate, you'll play a key role...

  • Pharmacy Care Coordinator

    4 weeks ago

    St. Petersburg, United States Empath Health Full time

    Job SummaryThe Pharmacy Care Coordinator is a vital member of the Pharmacy team at Empath Health, reporting to the Director of Pharmacy. This role plays a crucial part in ensuring the continuity of care for enrolled clients by working closely with both the pharmacy and EPIC systems.This position requires strong analytical and problem-solving skills, with the...

  • Patient Service Coordinator

    4 weeks ago

    Port Saint Lucie, Florida, United States RadNet Full time

    ResponsibilitiesAs a Patient Service Representative at RadNet, you will be part of a dynamic team that delivers quality, value, and access in the 21st century. Your role will be to ensure that patients receive exceptional care and service, from greeting and registering them to coordinating with back-office staff for timely and effective care. You will also...

  • Dental Hygienist

    3 weeks ago

    Port St Lucie, United States Dental Care at The Landing Full time

    Dental Care at The Landing is looking for a Dental Hygienist to join our team.New office recently opened!Mon 9-6 Tues 8-5 Wednesday 10-7 Thurs 9-6 Friday 8-4Why Heartland Dental?As an elite clinical provider and patient advocate, you’ll receive best in class non-clinical support to provide exceptional lifetime patient care while obtaining unparalleled...

  • Dental Hygienist

    4 weeks ago

    Port St Lucie, United States Dental Care at The Landing Full time

    Dental Care at The Landing is looking for a Dental Hygienist to join our team.New office recently opened!Mon 9-6 Tues 8-5 Wednesday 10-7 Thurs 9-6 Friday 8-4Why Heartland Dental?As an elite clinical provider and patient advocate, you’ll receive best in class non-clinical support to provide exceptional lifetime patient care while obtaining unparalleled...

  • Dental Hygienist

    4 weeks ago

    Port St. Lucie, United States Dental Care at The Landing Full time

    Dental Care at The Landing is looking for a Dental Hygienist to join our team.New office recently opened!Mon 9-6 Tues 8-5 Wednesday 10-7 Thurs 9-6 Friday 8-4Why Heartland Dental?As an elite clinical provider and patient advocate, you’ll receive best in class non-clinical support to provide exceptional lifetime patient care while obtaining unparalleled...