Customer Success Specialist

3 weeks ago

Annapolis, United States Wilson Language Training Full time

Wilson Language Training

Customer Success Specialist

Annapolis ,

Maryland

Apply Now

Wilson Language Training is a pioneer and leader in championing the science of reading and empowering educators across the country to pursue -Literacy for All.- For over 30 years, Wilson Language Training- (WLT) has been devoted to improving instruction for students with dyslexia and ensuring that

all

students learn to read and spell through our research-based multisensory, structured literacy programs. Our mission is to provide quality professional learning and ongoing support so that educators have the skills and tools they need to help their students become fluent, independent readers, who are ready to explore the endless possibilities the world of reading has to offer. Our company is growing and looking to hire a Customer Success Specialist (CSS) to join our team. In this entry-level position, the CSS will serve as the primary point of contact supporting customers and is responsible for ensuring customers have a great experience with the goal of retaining existing business and supporting expansion within their account portfolio. The ideal candidate has a positive attitude, a passion for solving customer needs, and practical communication skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a customer-centric culture within Wilson Language Training. Essential Job Functions: Engage customers and resolve customer requests and complaints. Continually surprise and delight customers with a proactive, customer-centric attitude. Work with other internal teams to ensure seamless transitions throughout the customer journey. Minimize churn and optimize user adoption to drive renewals and expansion. Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle. Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS. Understand and display WLT-s values. Other duties as assigned. Skills and Experience Passion for service Patient and active listener. Knowledge of best practices in customer service and retention. Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance. Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation. Excellent communication and interpersonal skills. Experience in the field of education, school/district leadership, educational publishing/technology, preferred. Self-driven and proactive nature. High computer literacy and ability to quickly learn new software applications. Education or Certification Bachelor's Degree or related work experience. Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: Medical, dental, vision, and Life & Disability Insurance 401k plan with partial employer match Paid Time Off Paid holidays -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

#J-18808-Ljbffr

  • Customer Success and Event Specialist

    1 month ago

    Annapolis, United States Made Plus Full time

    We are seeking a dynamic and customer-centric individual to join our team as a Customer Success & Event Specialist. This role will play a key part in ensuring exceptional customer experiences, managing customer interactions, and supporting various aspects of our business operations and experiential events. **Responsibilities**: Customer Interaction: -...

  • Customer Success Manager

    3 days ago

    Annapolis, United States Trustmark Full time

    Trustmarks mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, youll work collaboratively to transform lives and help people, communities...

  • Customer Relations Specialist

    1 month ago

    Annapolis, United States Military Talent Partners Full time

    Job Description Valor Home is a Veteran Owned and Operated, Roofing Installation and Repair, and Bathroom Remodeling Company in Maryland and Virginia. We are looking for an Customer Relations Specialist to support customer service in our call center for our Valor Home services. Valor Home is a second generation, family-owned, high-end remodeling firm....

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time

    Req ID: RQ176874Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Customer ServiceSkills:Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,ReliableCertifications:None - NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Customer Service...

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time

    Req ID: RQ176874Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Customer ServiceSkills:Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,ReliableCertifications:None - NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Customer Service...

  • Customer Service Specialist

    3 weeks ago

    Annapolis, United States General Dynamics Information Technology Full time

    Customer Service Specialist - TS/SCI with Poly page is loaded Customer Service Specialist - TS/SCI with Poly Apply locations USA MD Annapolis Junction time type Full time posted on Posted Yesterday job requisition id RQ174819 Type of Requisition:Regular Clearance Level Must Currently Possess:Top Secret SCI + Polygraph Clearance Level Must Be Able to...

  • Specialist

    3 weeks ago

    Annapolis, United States Apple Full time

    Apple Specialist (Annapolis R142) Annapolis , Maryland Apply Now As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up...

  • Customer Support Specialist

    4 weeks ago

    Annapolis, United States Columbia Technology Partners Full time

    Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for...

  • Customer Support Specialist

    4 weeks ago

    Annapolis, United States Columbia Technology Partners Full time

    Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for...

  • Service Specialist

    3 weeks ago

    Annapolis, United States Apple Full time

    Apple Service Specialist (Annapolis R142) Annapolis , Maryland Apply Now As a Service Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a...

  • Customer Support Specialist

    2 weeks ago

    Annapolis Junction, United States Jovian Concepts Full time

    **Job Information**: Posting ID 23-081 Industry Technology Number of Positions 1 Clearance Required Top Secret/SCI with Polygraph Equal Opportunity Employer EOE, including disability/vets City Annapolis Junction State/Province Maryland Zip/Postal Code 20701 Jovian Concepts, Inc. is looking to hire a Customer Support Specialist for once of our...

  • Customer Outreach Specialist

    3 days ago

    Annapolis Junction, United States Blue-Halo.org Full time

    Overview At BlueHalo our Cyber experts operate at the mission’s edge. Using advanced cyber techniques, our team of technologists and analysts employ capabilities spanning traditional computing environments to Internet of Things (IoT), including offensive and defensive cyber operations and analysis, signals intelligence (SIGINT) discovery, and data...

  • Project Specialist

    3 weeks ago

    Annapolis, United States META Full time

    Meta Project Specialist Annapolis , Maryland Apply Now We are seeking a highly motivated and detail-oriented Project Specialist to join our Customer Experience team within the Supernatural studio. This is an exciting opportunity to work in a fast-paced environment and make a significant impact on the success of our CX related projects.Required Skills:Project...

  • Project Specialist

    3 weeks ago

    Annapolis, United States META Full time

    Meta Project Specialist Annapolis , Maryland Apply Now We are seeking a highly motivated and detail-oriented Project Specialist to join our Customer Experience team within the Supernatural studio. This is an exciting opportunity to work in a fast-paced environment and make a significant impact on the success of our CX related projects. Required...

  • Automotive Upgrade Specialist

    3 weeks ago

    Annapolis, United States Sheehy Auto Full time

    Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! We don't take...

  • Automotive Upgrade Specialist

    2 weeks ago

    Annapolis, United States Sheehy Auto Full time

    Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! We don't take...

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Customer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Customer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Customer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Customer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...