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Project Specialist

4 months ago

Annapolis, United States META Full time

Meta

Project Specialist

Annapolis ,

Maryland

Apply Now

We are seeking a highly motivated and detail-oriented Project Specialist to join our Customer Experience team within the Supernatural studio. This is an exciting opportunity to work in a fast-paced environment and make a significant impact on the success of our CX related projects. Required Skills: Project Specialist Responsibilities: Help customers with their onboarding process, to ensure they have a positive experience Report any bugs/major issues that come in through the support line to ensure they are addressed in a timely manner Responding to customer queries in a timely and accurate way, via chat, email and other support channels. Maintain a thorough understanding of our products, keeping updated with the latest information, and communicating these changes with our customers. Participate in weekly meetings with the Customer Experience team to partner and collaborate on feedback and updates to procedures as needed. Directs non-customer service-related inquiries to appropriate departments. (Marketing, PR, BizDev, etc.) Reviews all Supernatural social media accounts to ensure accurate information is exhibited and assist customers that contact us through these support channels. Works as a team player and builds strong working relationships by collaborating with peers, and those across the company. Works in a positive, friendly manner at all times and inspires the company’s culture. Acquire responses from the Head of CX regarding escalated complaints/inquiries. Minimum Qualifications: Minimum Qualifications: Type at a rate of 45 words per minute with minimal grammatical and spelling errors Experience communicating across teams and experience presenting Proven experience with organization and ownership of responsibilities Preferred Qualifications: Preferred Qualifications: Proven customer support experience, preferably 1+ years professional work experience in a customer experience/customer service position Public Compensation: $68,682/year to $111,000/year + bonus + equity + benefits Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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