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Senior Customer Success Manager at Monday.com in Chicago, IL
4 months ago
Senior Customer Success Manager at Monday.com in Chicago, IL
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment. About The Role Build strong relationships with our clients to understand their needs and ensure their success with monday.com Serve as the main point of contact and liaison between clients and the rest of the monday.com team Empower customers to connect their goals and challenges with the solution in monday.com Take ownership of new accounts and manage their onboarding Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Stay in touch with clients to ensure that they're realizing the full potential of monday.com Build, own... and execute client success and engagement plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Your Experience & Skills 5years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Prior experience in strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives BA or BS degreeSalary Range:$80K -- $100KMinimum QualificationAccount ManagementEstimated Salary: $20 to $28 per hour based on qualifications
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment. About The Role Build strong relationships with our clients to understand their needs and ensure their success with monday.com Serve as the main point of contact and liaison between clients and the rest of the monday.com team Empower customers to connect their goals and challenges with the solution in monday.com Take ownership of new accounts and manage their onboarding Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Stay in touch with clients to ensure that they're realizing the full potential of monday.com Build, own... and execute client success and engagement plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Your Experience & Skills 5years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Prior experience in strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives BA or BS degreeSalary Range:$80K -- $100KMinimum QualificationAccount ManagementEstimated Salary: $20 to $28 per hour based on qualifications
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment. About The Role Build strong relationships with our clients to understand their needs and ensure their success with monday.com Serve as the main point of contact and liaison between clients and the rest of the monday.com team Empower customers to connect their goals and challenges with the solution in monday.com Take ownership of new accounts and manage their onboarding Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Stay in touch with clients to ensure that they're realizing the full potential of monday.com Build, own... and execute client success and engagement plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Your Experience & Skills 5
years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Prior experience in strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives BA or BS degree
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications
Company information
The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. The platform is fully customizable to suit any business vertical and is currently used by over 186,000 customers across 200 industries in over 200 countries and territories.
Software, Information Technology, Information Technology and Services, Software as a Service (SaaS), Project Management Software, Work Management Software, Collaboration Software, Task Management Software, Productivity Software, Project Management
Public Company
Founded: 2012
Tel Aviv, Israel
Company Specialties:
Project Management, Collaboration, Team Management, SaaS, Communication, Production Tracking, work management, CRM, Marketing & Creative, and HR
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