Regional Transportation Program Manager

**About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table

**Regional Program Manager, Transportation**

**PROGRAM DESCRIPTION:**

The Commute & Transportation Services team manages transportation planning and transportation demand management (TDM) programs for large scale corporate office facilities across North America. The team is dedicated to providing employees with a variety of innovative transportation options that reduce their reliance on driving alone.

**JOB SUMMARY:**

The Regional Program Manager, Transportation will work closely with the Sr. Transportation Program Manager and other stakeholders to manage all aspects of the Commute & Transportation Services program for a large campus and portfolio of sites across the Puget Sound region. This position develops innovative technology and programs that promote the reduction of single occupancy vehicles and traffic congestion at client sites. This position provides leadership and oversight of a program team which operates and manages all transportation activities, including public transit service, campus and commuter shuttles, rideshare programs, active transportation, employee engagement, and air quality compliance, among others. This positon also provides oversight for marketing and communications, vendor management, and client relationship management.

**ESSENTIAL DUTIES and RESPONSIBILITIES:**

* Execute strategic and tactical plans that further the development of a best-in-class employee commute and transportation program.

* Oversee all in region operational program elements such as shuttle, parking, transit & Transportation Demand Management (TDM).

* Act as a Subject Matter Expert (SME) and liaison with regional business leaders, department managers and all relevant internal and external stakeholders.

* Clearly communicate, verbally and in writing, with a wide range of stakeholders including executive-level management, ground-level employees, and all relevant internal and external stakeholders.

* Meet onsite with site-level and departmental leaders in order to build relationships, communicate program requirements, and develop positive ongoing working relationships.

* Lead conversations with transit agencies, Transportation Management Associations (TMAs), public officials and internal stakeholders to identify, fund and implement transit or other commute improvement projects.

* Oversee all aspects of a large commuter, campus, and on-demand shuttle system.

* Source and manage third-party vendors as needed, including shuttle, rideshare, parking, and technology vendors.

* Manage all applicable commute-related air quality compliance programs, including data collection, employee surveys, and reporting.

* Facilitate data analysis and reporting across all program elements, including program success metrics, ridership data, route performance data, environmental impact, monthly business reports and financials.

* Ensure that department savings and budget goals are met. Develop operating plans and cost estimates for personnel, equipment, vehicles, services, and supplies.

* Develop short and long-range plans to upgrade automation, technology and equipment and maintain state-of-the-art operations.

**SUPERVISOR RESPONSIBILITIES:**

* Provide formal supervision to multiple direct reports, each responsible for a component of the overall program.

* Recommend staff recruitment, selection, promotion, advancement, corrective action and termination as needed.

* Plan and monitor appropriate staffing levels and utilization of labor, including overtime.

* Prepare and deliver performance appraisal for staff.

* Mentor and coach team members to further develop competencies.

**QUALIFICATIONS:**

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and EXPERIENCE:**

* Enthusiasm for / interest in sustainable transportation.

* BA/BS in sustainability, communications, business, hospitality, or related field.

* 6+ years of experience, not including internships or coursework, working in transportation demand management or related field where relevant skills can be demonstrated.

* Program management and program development experience.

* Demonstrated ability to coach and manage a team, and provide leadership that inspires a team to excel in a demanding environment.

* Intellectual curiosity and a desire for continuous improvement.

* Strong quantitative and data analysis skills.

* Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client-facing environment.

* Excellent communication and client/customer service skills (writing sample will be requested).

* Strong public speaking skills and the ability to lead short but effective meetings.

* Proficiency using MS Office Suite.

* Excellent organizational skills.

**CERTIFICATES and/or LICENSES:**

* Advanced degree in urban planning, real estate, geography, business, sustainability, or a related field, preferred but not required.

* PMI Program Management Certification (PgMP), or other related certifications, preferred but not required.

**COMMUNICATION SKILLS:**

* Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client-facing environment.

* Able to comprehend, analyze, and interpret the most complex business documents.

* Able to respond effectively to the most sensitive issues.

* Write reports, manuals, speeches and articles using distinctive style.

* Make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.

* Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

* Comfortable meeting and engaging with new people.

* Warm and engaging demeanor. Able to assess circumstances, empathize and offer help.

**FINANCIAL KNOWLEDGE:**

* Requires in-depth knowledge of financial terms and principles.

* Ability to calculate complex figures.

* Ability to forecast and prepare budgets.

* Conducts financial/business analysis including the preparation of reports.

**REASONING ABILITY:**

* Ability to solve advanced problems and deal with a variety of options in complex situations.

* Requires analytical and quantitative skills.

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