Financial Aid Support Specialist

3 weeks ago

Williamsport, United States Pennsylvania College of Technology Full time

Overview:
This person will provide general information and assistance pertaining to financial aid to students and parents calling, emailing, or walking into the Financial Aid Office.

Qualifications:
EDUCATION

High school diploma or equivalent. Required Associate's Degree in a business-related discipline. Preferred
EXPERIENCE One (1) year work experience in an office dealing with the public. Required Previous experience in Financial Aid. Preferred
ABILITIES AND SKILLS Interpersonal skills necessary to deal effectively and courteously with students, parents, College staff, and the public. Required Analytical abilities sufficient to handle non-complex administrative details. Required Ability to solve routine problems with accuracy and composure. Required Ability to work with minimal supervision. Required Functional ability with microcomputers and mainframe applications. Required Minimal typing skills. Required Demonstrated sensitivity to diversity and multicultural issues. Required Knowledge of all office procedures and proficiency in spelling, grammar, composition of letters, typing, and filing. Required

Responsibilities:
Coordinate processing of student funding from OVR. Coordinate processing of student funding outside agencies, i.e. Milton Hershey. Maintain an up-to-date filing and retrieval system via scanning & Webdocs software. Generate correspondence & maintain processing status of SAP notifications & appeals, Return of Title IV funds, student misuse of financial aid (FRAUD). Request necessary applications & documentation from students applying for financial aid & follow up with those students delinquent in providing verification information. Perform data entry, data retrieval, & records corrections for Financial Aid Office staff as needed. Work with the Associate Director in performing records maintenance activities, such as updating records for changes in enrollment status, adjusting educational costs & aid awards, updating all internal records, & notifying students & outside agencies of changes that have occurred. Scan information for student files to eliminate need for paper files. Process student applications for emergency loans & record transactions. Using standard forms, complete financial aid statements that request cost of tuition, books, travel, etc., for students seeking aid through the government agencies. Respond to routine correspondence & prepare replies to other correspondence for the appropriate signature as requested. Assemble packets of information & applications for students, high schools, & other institutions to be used by Admissions & for bulk mailings Print & mail a variety of standardized forms, letters, applications, & follow-up requests to students. Assist staff as necessary in the completion of projects, reports, & other office functions, e.g. verification, purging files each semester for students withdrawn, not enrolled, transferred, graduated, etc. Actively support the College's marketing initiatives. Maintain inventory of office supplies & materials, & reorder as needed Maintain records of department purchases, & reconcile those records with computer system on a regular basis Provide daily guidance to work study students Maintain calendar of Financial Aid Office Activities Maintain strict standards for quality control to ensure federal & state regulations are followed, financial liability is minimized, efficient tracking of applications is maintained, & quality service is provided Develop & maintain a general understanding of the inter-relationships between financial aid & outside agencies, such as the Department of Public Welfare, CareerLink, the Office of Vocational Rehabilitation, the Veterans Administration & others Develop & maintain an understanding of the following Financial Aid policies: satisfactory academic progress, awarding of Federal Work Study, Federal grants, Federal student loans, Parent PLUS Loan funds, State PHEAA, veteran's benefits, alternative loans, construction of student budgets, & verification requirements. Develop & maintain knowledge of Federal Regulations applicable to FAFSA to assist students & parents Advise prospective & enrolled stdts & parents regarding financial aid programs, procedures, regulations, & eligibility requirements & assist them with completion & processing of financial aid applications Develop & maintain working knowledge of College's Academic processes & student services which relate to financial aid process Provide telephone & personnel coverage. Answer questions relating to all areas of Financial Aid Maintain currency on federal & state financial aid programs & regulations by attending conferences, seminars, & workshops Answer correspondence from students & parents with regard to financial aid. Calculate students' estimated cost of attendance using predetermined criteria to determine general eligibility for aid & to answer questions.

Physical Standards and Special Job Features:
None

Pay Transparency:
Based on minimum education and experience qualifications the hourly range is $16.92 - $20.00.

College Statement:
This is not a complete itemization of all facets of this position. This job description is not an employment agreement or contract. The College has the exclusive right to alter this job description at any time without prior notice.

EEO Statement:
Penn College is committed to equal opportunity and the diversity of its workforce.

Job Code:
L1147

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