Eligibility/Referral Specialist 2
2 weeks ago
Eligibility/Referral Specialist 2 - Employment Services Division
Job Location: Logan, OH
Probationary Rate: $15.90
Post Probationary Rate: $16.85
Probationary Period: 180-365 days
Pay Range: $15.90-$23.28
Internal Applicants: Refer to the compensation policy.
External Applicants: Pay is negotiable based on like work experience and education.
ESSENTIAL FUNCTIONS:
Conducts initial overview and assessment of individuals who are enrolled in the Ohio Works First (Cash Assistance and SNAP E&T program); Determines self-sufficiency contracts with participants. Assists with PRC. Assists Work Activities participants with employment related searches. (e.g.: interview individuals in the office &/or on phone, requests & accepts required documentation, provides job search & readiness information (e.g.: labor market data, resume techniques, interviewing skills, salary negotiations, internet job searching & community & partner resources), data enters information, inquiries into exchange systems to verify information, makes appropriate referrals to overcome employment barriers, notifies re: rights & responsibilities, determines program eligibility & authorizes or denies, provides appropriate notices, assists with resume development & creation of cover letters). Maintains ongoing caseload of customers in participation in work activities. Reviews ongoing eligibility & participation & assigns program sanctions or terminates benefits for customers outside of compliance with program rules & regulations Prepares responses to Quality Assurance findings; gathers information & makes referrals to Benefit Recovery Unit for suspected program fraud &/or over/underpayments; represents agency at county conferences, state hearings & in court (e.g.: completes required forms (e.g.: appeal summaries, attends conference or hearing, presents evidence &/or testimony). Attends conferences, meetings & training as assigned.
Assists in providing oversight to the Resource Room to ensure quality customer service (e.g.: keeps job board current with up-to-date job postings; communicates with community resource agencies & employers within confidentiality guidelines to maintain current employment & resource information; stocks training & reference materials including current information about OMJ partners; assists customers with Resource Room materials and equipment (eg.: computer use, search engines, resume programs, copier & fax machine, etc.); answers inquiries received by phone, email or in person). Assists customers in meeting employment barrier, job search or retention needs (e.g.: interviews Resource Room customers to assess & assist in resolving needs through Resource Room resources, makes referrals to appropriate internal staff &/or external community resources, maintains records of persons served & services provided in electronic or written format as instructed; Assesses trends & patterns in customer training needs & advises supervisor &/or administrator of same.
Exhibits regular & predictable attendance.
NON-ESSENTIAL FUNCTIONS:
Any other duties as assigned by director or designee.
Requirements
Minimum Qualifications
- One year of experience as an Eligibility/Referral Specialist 1, 30121.
- Or two years experience as Unit Support Worker 2, 30112.
- Or completion of undergraduate major core coursework in behavioral science, social science or education, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing.
- Or completion of two years of technical education in behavioral science or social science, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing.
- Or two courses or one year of experience in behavioral science, social science, or customer service techniques, one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing.
- Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The applicant must have a valid driver's license, required auto insurance, and an acceptable motor vehicle report.
Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every five years following, including but not limited to the following systems:
- Ohio Bureau of Criminal Identification Investigation (BCI) / FBI
- Local Law Enforcement
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