Associate OneSource Service Support Specialist

Found in: Appcast US C2 - 2 weeks ago

Indianapolis, United States Russell Tobin & Associates Full time



What are we looking for in our Associate OneSource Service Support Specialist?

The full job description is below.
Role: Associate OneSource Service Support Specialist
Location: 101 Customer Site Street , Indianapolis, IN 46225, United States
Duration: 12+ months   
Rate: $20 - 25/ hrs on w2

Job Description:  

  • Provide scheduled preventative maintenance for contract customers, remedial maintenance for noncontract customers billed at an hourly rate
  • Drive toward zero service recalls
  • Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
  • Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
  • Drive the leads of new service agreements, service agreement upgrades and instrument addons to existing contracts
  • Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
  • Maintain updated documentation around dispatch, inventory and service support functions of the job
  • Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
  • Accountable for assigned company assets to include: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
  • Manage appropriate levels of inventory to ensure adequate supply and records are maintained
  • Proactively develop technical and soft skills to maintain and enhance Clients value proposition to the customer
  • Display exceptional written and verbal communication skills and actively interface with peers and customers
  • Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
  • Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering or Information Technology
  • 1+ years of experience in analytical equipment, mechanical equipment, and/or lab environment.

Preferred Requirements:

  • Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering or Information Technology
  • Experience using Microsoft 365
  • Exposure to analytical equipment and/or lab environment
  • Knowledge of laboratory safety practices
  • Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.
  • Certification of company training on equipment
  • Strong interpersonal skills; team player with customer satisfaction focus
  • Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role

“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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Rate/Salary: $20 - 25/ hrs on w2

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