Customer Service Specialist
2 months ago
Location : Draper, UT
Job Type: Full-Time
Job Number: 00501
Department: Customer Service
Division: General
Opening Date: 09/11/2024
About
NEOGOV is a proud SaaS leader in the Public Sector for HR, recruiting, employee development and management; and for Public Safety for policy management, community engagement, staff scheduling, and more. Through the NEOGOV Suites, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.
This is an an onsite position, located in our Draper, UT office.
The Customer Service Specialist is an essential member of the Customer Support team, which is our front line serving the people who serve the people You are the voice of NEOGOV providing world-class product support to all NEOGOV customers via phone calls, virtual meetings, and emails. You also collaborate with and support other departments to create high quality experiences for our customers. If you are passionate about excellence and helping others, you'll fit right in
What You Will do
- Listen actively to understand customer needs and provide effective guidance, training, and troubleshooting for product use.
- Communicate with customers through various channels (written or verbal) to resolve issues, answer questions, and offer product guidance.
- Stay up-to-date with product changes and continue growing expertise through ongoing learning and practice.
- Follow standard operating procedures, including testing, researching, and documenting issues, while escalating when necessary.
- Collaborate with team members, contribute to a positive work environment, and provide feedback for continuous improvement.
- Engaged team player with a positive and helpful attitude
- Effective communicator, verbally, non-verbally, and in writing
- Self-starter who takes the initiative to learn, practice, and improve
- Have the mindset of a continuous learner
- An empathetic problem-solver
- Authentic and passionate about high-quality service
- Hard worker capable of smoothly riding the ebbs and flows of fluctuating volumes of customer requests
- Bachelor's Degree or 1+ years' experience in a customer support / training / implementation role - bonus points for experience supporting a Software As A Service (SaaS) product - extra bonus points for HR and/or Public Safety software
- Effective decision-making skills
- Solid analytical skills
- Time management skills
- Technically savvy
- Comprehensive Benefits Package (medical, dental, vision, etc.) for full-time employees
- Generous PTO and Flex-Time off
- 401K Matching
- Autonomy to grow and find your career path with supportive leadership
- Truly inclusive and diverse environment
- 12-week Paid Parental Leave
- Additional Benefits specific to department, etc.
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
01
Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- No
- Yes
02
How many years total experience do you have in customer service over the phone?
- No Experience
- 1-2 years
- 3-5 years
- 5+ years
Required Question
-
el segundo, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
2 weeks ago
el segundo, United States Specialist Direct Full timeAbout Specialist Direct Founded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
3 weeks ago
el segundo, United States Specialist Direct Full timeAbout Specialist Direct Founded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
2 weeks ago
El Segundo, United States Specialist Direct Full timeAbout Specialist Direct Founded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
3 weeks ago
El Segundo, United States Specialist Direct Full timeAbout Specialist Direct Founded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Senior Client Support Manager
4 days ago
El Segundo, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Senior Client Support Manager
5 days ago
El Segundo, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Customer Success Specialist
4 weeks ago
El Segundo, California, United States Internet Brands Full timeAbout the Role:We are seeking a highly skilled Customer Success Specialist to join our team at Internet Brands. As a Customer Success Specialist, you will be responsible for the overall health and retention of Demandforce accounts.Key Responsibilities:Onboard new customers and ensure a smooth transition to our platform.Monitor account health and proactively...
-
Customer Service Representative
4 weeks ago
El Segundo, California, United States NEOGOV Full timeAbout the Role:We are seeking a highly skilled Customer Service Specialist to join our team at NEOGOV. As a key member of our Customer Support team, you will be the voice of our company, providing world-class product support to our customers via phone calls, virtual meetings, and emails.Key Responsibilities:Listen actively to understand customer needs and...
-
Customs Clearance Specialist
1 month ago
El Segundo, California, United States Morrison Express Full timeJob DescriptionMorrison Express is seeking a highly skilled Customs Clearance Specialist to join our team. As a key member of our import team, you will be responsible for ensuring the smooth and efficient clearance of goods through customs.Key Responsibilities:Documentation Preparation and Submission - Prepare and submit accurate and complete documentation...
-
IT Support Specialist in El Segundo
4 weeks ago
El Segundo, California, United States Virtual Service Operations Full timeWe are seeking a skilled IT Support Specialist to join our team at Virtual Service Operations in El Segundo, California. As an IT Support Specialist, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.You will also provide technical...
-
Customer Service Operations Specialist
3 weeks ago
el segundo, United States Cetera Financial Group Full timeCetera Financial Group is dedicated to providing world-class operational support and customer service to clients across our Advisory Programs. We’re looking for a motivated Specialty Operations Professional 2 to join our team and make a meaningful impact in the lives of our clients by ensuring seamless account operations, handling complex inquiries, and...
-
Customer Service Operations Specialist
3 weeks ago
el segundo, United States Cetera Financial Group Full timeCetera Financial Group is dedicated to providing world-class operational support and customer service to clients across our Advisory Programs. We’re looking for a motivated Specialty Operations Professional 2 to join our team and make a meaningful impact in the lives of our clients by ensuring seamless account operations, handling complex inquiries, and...
-
Customer Service Operations Specialist
3 weeks ago
El Segundo, United States Cetera Financial Group Full timeCetera Financial Group is dedicated to providing world-class operational support and customer service to clients across our Advisory Programs. We’re looking for a motivated Specialty Operations Professional 2 to join our team and make a meaningful impact in the lives of our clients by ensuring seamless account operations, handling complex inquiries, and...
-
Customer Service Operations Specialist
2 weeks ago
El Segundo, United States Cetera Financial Group Full timeCetera Financial Group is dedicated to providing world-class operational support and customer service to clients across our Advisory Programs. We’re looking for a motivated Specialty Operations Professional 2 to join our team and make a meaningful impact in the lives of our clients by ensuring seamless account operations, handling complex inquiries, and...
-
Customer Success Specialist
3 days ago
El Segundo, United States Demandforce Full timeIntroduction Demandforce, an Internet Brands company, is a leader in online marketing and communication software, empowering local businesses and enterprise-level clients to thrive in the digital age. Were seeking a Customer Success Specialist to join our Enterprise Team in El Segundo, CA. This role is ideal for someone who is hardworking, reliable, and...
-
Customer Success Specialist
4 days ago
El Segundo, United States Demandforce Full timeIntroductionDemandforce, an Internet Brands company, is a leader in online marketing and communication software, empowering local businesses and enterprise-level clients to thrive in the digital age. We’re seeking a Customer Success Specialist to join our Enterprise Team in El Segundo, CA. This role is ideal for someone who is hardworking, reliable, and...
-
Customer Success Specialist
5 days ago
El Segundo, United States Demandforce Full timeIntroductionDemandforce, an Internet Brands company, is a leader in online marketing and communication software, empowering local businesses and enterprise-level clients to thrive in the digital age. We’re seeking a Customer Success Specialist to join our Enterprise Team in El Segundo, CA. This role is ideal for someone who is hardworking, reliable, and...
-
Service Calibration Specialist
4 weeks ago
El Segundo, California, United States eTeam Full timeJob Summary:As a Service Calibration Specialist at eTeam, you will be responsible for calibrating and performing adjustments on Electronic Measurement and Test Equipment. You will use test automation platforms and software to calibrate Measurement and Test Equipment, and perform manual calibration procedures as needed. Additionally, you will solve problems...
-
Customer Service Representative
3 weeks ago
El Segundo, United States Circle K Full timeCircle K - 765 N Sepulveda Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
