Retail Sales Consultant
4 weeks ago
Role purpose: To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.
Key accountabilities
Deliver excellence in customer service
Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram
Understand features and benefits of all Travelex product lines
Use every opportunity to upsell and cross-sell
Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
Adhere to promotional marketing offers
Manage till stocks
Achieve individual KPIs / targets
Fully investigate overs and shorts (differences) and report
Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
Ensure compliance to legal and corporate requirements
Maintain high standards of housekeeping and presentation of stores
Contribute to the success of the team
Complete training within required timelines
Any other reasonable instructions as required by the business
Role-specific experience and skills:
Retail, cash handling and/or banking experience
Good customer service skills
Good numerical ability
Good knowledge of product, services and procedures
Demonstrated experience working with computer systems
Ability to work independently as well as in a team environment
Ability to handle routine activities with attention to accuracy and detail
Flexibility to work different shifts and locations as required
English language skills
General experience and personal qualities:
Self-aware, open-minded with a high degree of personal and professional integrity
The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
The ability to analyze issues and solve problems
Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centers. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
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