Front Desk Supervisor- Berkshire OB/Gyn, Shift: Days, 40hrs
4 days ago
Job Summary
Responsible for all supervisory and daily operational functions of Front Desk for assigned practices within the Medical Group. Leads by example and works alongside staff as an organizer, content expert, and coach. Functions as the liaison for patients and families by problem solving and dispute resolution. Is a key member of a practice's management team and shares in the successful accomplishments of access, service, quality, and financial goals.
Experience
- Two years physician practice experience in a busy office setting.
- Prior supervisory experience preferred.
- Prior customer service experience required
- Knowledge of Medical Terminology preferred
- Excellent clerical and organizational skills required
- High School diploma is required.
- Associates Degree preferred.
- Excellent interpersonal skills with proven ability and experience dealing with patients, families, and physicians.
- Ability to assume a leadership role within the practice and lead staff to service excellence.
- Ability to work effectively and independently under pressure in a fast-paced environment with minimal supervision.
- Ability to handle and prioritize multiple tasks throughout the workday. Demonstrated competency in handling confidential and sensitive information.
- Flexible hours required to cover for staff and Practice Administrator vacations and earned time absences.
- Monday-Friday, variable hours between 7:30am - 5pm, to support business operations of multi-specialty clinic
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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