Customer Service Advocate

3 weeks ago

Birmingham, United States Daxko Full time
Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCCand every type of organization in betweenwe build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?

We are only seeking applicants located in or near Birmingham, AL as this position will require you to work at the Birmingham, AL office 2-3 times a week.

What you'll be responsible for...
  • Talk the Talk. Effectively communicate with staff at all levels in an organization and more specifically with CFOs, accountants, business managers, and auditors.
  • Answer the S.O.S. Answer product questions and clearly explain technical concepts to a non-technical audience.
  • Show them the way. Help customers better utilize our software by providing best-practice consulting and on the spot product training.
  • Fix problems. Be prepared to investigate and diagnose system issues via research and testing.
  • Own it. You'll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed.
  • Hit the bulls-eye. You'll have goals around call volume and quality. Aim high...
  • Share your stats. We don't need to know your shoe size, but we will need you to report on various performance metrics.
  • Never stop learning. Participate in team trainings and professional development opportunities in order to become an expert.
Qualifications
  • Accounting knowledge is a must
  • Self-starter mentality with the ability to take ownership of individual work
  • Strong interpersonal and communication skills
  • Strong computer and multi-tasking skills
  • Create, build, and maintain relationships and rapport with clients
  • Identify complex problems and information to develop and evaluate options and implement solutions
  • Ability to work comfortably in a fast-paced, high-volume call center environment
  • Ability to handle stressful situations or dissatisfied customers
  • Train and teach others how to use product(s)
  • Availability to work 8 hours each day, Monday through Friday with periodic on-call time
Required Education and Experience:
  • Bachelor's degree with an Accounting Major/Minor or related field OR two (2+) years of accounting experience
Preferred Education and Experience:
  • Bachelor's degree with an Accounting Major/Minor or related field
  • 1+ years of relevant experience
    • Customer Service Experience
    • Technical, help-desk, or support experience
    • Experience using a CRM software, such as Salesforce


Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
Monthly Internet Stipend
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
Remote work

All your information will be kept confidential according to EEO guidelines.

#LI-Hybrid

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