Member Service Representative

3 weeks ago

Houston, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 680 Meyerland Plaza Mall, Houston, TX 77096

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Overnight Member Services Representative

    4 weeks ago

    Houston, United States Planet Fitness, Inc. Full time

    The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsi Member Services, Member Service, Representative, Customer Service, Overnight, Retail, Instructor

  • Member Service Representative

    16 hours ago

    Houston, United States Energy Capital Credit Union Full time

    **Member Service Representative** Northwest Houston, Texas Compensation **15.50** To assist members and potential members with their financial needs using Premier Service, Integrity Service and Member Advantage techniques and performing a variety of duties in support of branch operations including, but not limited to, opening new accounts, renting and...

  • Representative - Member Service

    1 week ago

    Houston, United States TDECU Full time

    The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions including deposits, withdrawals, loan payments, check to cash, etc. Responsible for deepening relationships and driving REAL Service, Service Associates educate...

  • Member Services Representative

    1 week ago

    Houston, United States MDVIP Full time

    Overview: Come join an innovative leader in the healthcare industry. MDVIP is seeking a remote contact center Customer Service Representative who has excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and...

  • Member Services Representative

    15 hours ago

    Houston, United States MDVIP Full time

    Overview: Come join an innovative leader in the healthcare industry. MDVIP is seeking a remote contact center Customer Service Representative who has excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and...

  • Overnight Member Services Representative

    1 week ago

    Houston, United States Planet Fitness Inc. Full time

    Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank...

  • Overnight Member Services Representative

    19 hours ago

    Houston, United States Planet Fitness Inc. Full time

    Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank...

  • Bilingual Member Service Representative

    20 hours ago

    Houston, United States S3 Shared Services Full time

    Job DescriptionJob DescriptionSUMMARY - Looking for Member Service Representatives Remote Bilingual (Spanish) Member Service RepresentativeThe Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member...

  • Bilingual Member Service Representative

    1 month ago

    Houston, United States S3 Shared Services Full time

    Job DescriptionJob DescriptionSUMMARY - Looking for Member Service Representatives Remote Bilingual (Spanish) Member Service RepresentativeThe Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member...

  • Overnight Member Services Representative

    9 hours ago

    Houston, United States Planet Fitness Full time

    Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank...

  • Member Service Representative/teller

    9 hours ago

    Houston, United States Houston Federal Credit Union Full time

    **Member Service Representative /Teller** Location: Champions Branch, Houston, Texas 77069 Employment Type: Full Time Work Hours: Branch Hours: Monday - Friday: 8:30:00 am - 6:30 pm, Drive Thru 8:30am - 6:30pm, Saturday: 8:30 am - 2:30 pm **Description**: HFCU is looking for an outgoing personality to assist members and guest members with their...

  • Member Service Representative II

    1 week ago

    Houston, United States Silverstatecu Full time

    **Position:** Member Service Representative II (FT) - Cactus **Location:** Las Vegas, NV **Job Id:** 556 **# of Openings:** 1 **Member Service Representative II** Full Time (40 Hours) Monday - Saturday (Varies) **Cactus Branch** 3660 West Cactus Avenue Las Vegas, NV 89141 **PURPOSE:** The primary purpose of this position is to assist Silver State Schools...

  • Member Service Representative II

    14 hours ago

    Houston, United States Silverstatecu Full time

    **Position:** Member Service Representative II (FT) - Cactus **Location:** Las Vegas, NV **Job Id:** 556 **# of Openings:** 1 **Member Service Representative II** Full Time (40 Hours) Monday - Saturday (Varies) **Cactus Branch** 3660 West Cactus Avenue Las Vegas, NV 89141 **PURPOSE:** The primary purpose of this position is to assist Silver State Schools...

  • Member Concierge Representative

    2 months ago

    Houston, United States Apex Health Solutions Full time

    Job DescriptionJob DescriptionJob Title: Member Concierge RepresentativeDepartment: Customer ServiceReports To: Supervisor, Customer ServicePosition Summary: Apex Health Solutions is expanding our services by building a member concierge team to assist our client’s health plan members with onboarding processes and questions. This position will be one of the...

  • Member Concierge Representative

    17 hours ago

    Houston, United States Apex Health Solutions Full time

    Job DescriptionJob DescriptionJob Title: Member Concierge RepresentativeDepartment: Customer ServiceReports To: Supervisor, Customer ServicePosition Summary: Apex Health Solutions is expanding our services by building a member concierge team to assist our client’s health plan members with onboarding processes and questions. This position will be one of the...

  • Customer Service Representative

    2 weeks ago

    Houston, United States Morgan Pro Service, LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative- Service DispatcherAre you a fun, upbeat, and perky person even BEFORE you have your daily intake of caffeine? Are you a hard-working, dedicated, and knowledgeable person who's ready to join an amazing team and grow within a company?Yes, you say?! Excellent! Then let me tell you about our...

  • Customer Service Representative

    1 week ago

    Houston, United States Abby Gallegos - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Service Representative with Abby Gallegos Mousner State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and...

  • Client Service Representative

    2 weeks ago

    Houston, United States Third Coast Full time

    Job DescriptionJob DescriptionAt Third Coast Events, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Client Service Representative

    1 month ago

    Houston, United States TCE Houston Full time

    At Third Coast Events, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client...

  • Client Service Representative

    16 hours ago

    Houston, United States Third Coast Full time

    Job DescriptionJob DescriptionAt Third Coast Events, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall...