Customer Service Specialist

4 days ago


Gonzales, United States Mann's Fresh Vegetables Full time

Purpose of Role: Assist sales team with order entry, credit entry, and other administrative tasks as needed. Perform customers service-related tasks, answering phones, addressing inquiries, providing product and service updates by communicating with customers (internal and external). Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail oriented. Primary Duties and Responsibilities Provide best in class customer experience that exhibit highest standards of professionalism Process customer purchase orders in SAP Communicate quality related and arrival issues to sales team and buyers Review all credit memos requiring approval before submission to Account Receivables Update critical market pricing by providing daily price sheet for sales team and maintaining USDA Mid Mostly for internal use. Assist sales team with order entry, credit entry, and other administrative tasks as needed. Utilize electronic ordering systems i.e. EDI and iTrade to provide customers with Passings, BOLs, and invoices Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the Companys time guidelines Provide some backup to other team members to handle accounts when shorthanded Some off hour accessibility to sales representative to customer address customer need Other sales and clerical related duties Educational & Job Requirements: BA/BS degree preferred. Minimum of 2 years of experience preferred in fresh produce sales office Experience working with retailers, foodservice distributors, and wholesalers Relationship management skills Excellent written and verbal communication skills Strong technical skills, including demonstrated proficiencies in Excel. JDE and SAP a plus Ability to interact with and adapt to different personalities and work styles Ability to balance customers needs with the financial well-being of the Company Ability to work independently within the guidelines provided Strong attention to details Ability to work well under pressure and time constraints sources in a professional but persistent manner. Experience in SAP preferred Read, write, and speak English| Bilingue Espaol DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H



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