Customer Service Specialist

5 days ago

Gonzales, United States Del Monte Fresh Produce Company NA, Inc. Full time
Purpose of Position:

Assist sales team with order entry, credit entry, and other administrative tasks as needed. Perform customers service related tasks; answering phones, addressing inquires, providing product and service updates by communicating with customers (internal and external). Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail-oriented. achieving revenue and margin goals and objectives. In this role, the incumbent will require to give the company a dominant presence within the sales area. The individual will also collaborate with other departments to promote company's product line and ensure continued satisfaction and success. This is a hybrid position, between FOB sales and outside business development and account management. Constant interaction with buyers daily, as well as Category Managers, Directors and VPs of Produce.

Accountabilities:
  • Point of contact for designated accounts, serving as an advocate for customer needs to drive success, while supporting our customers and partners in their efforts.
  • Collaborate closely and effectively with Operations and Sales teams to ensure alignment with customer needs and business operations.
  • Identifies risk and consults with customers to recommend best course of action for impending issues.
  • Communicates related issues to Sales Team
  • Post and enter sales orders, and maintain spreadsheet in system.
  • Verify invoice pricing and confirm order shipments.
  • Acts as primary point of contact to process customer credits, deductions, pricing issues, etc into the appropriate systems
  • Research and reconcile customer/sales team claims and account information.
  • Assist with order rejections, and resolution of claim approval process.
  • Handle heavy e-mail, fax and call volume.
  • Weekend coverage might be required based on company needs.
  • Review all credit memos requiring approval before submission to Account Receivables
  • Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the Company's time guidelines.
  • Assist sales team with order entry, credit entry, and other administrative tasks as needed.
  • Some off-hour accessibility to sales representative to address customer needs
  • Assist with accounts and provide some backup capacity to handle accounts when shorthanded
  • Provide best in class customer experience that exhibit highest standards of professionalism
  • Generate department reports as needed.
  • Complete administrative duties as required
  • Other related duties and/or special projects as assigned.
Minimum Skills Required:
  • BA/BS degree preferred
  • Minimum of 2 years of experience preferred in fresh produce sales office
  • Experience working with retailers, foodservice distributors, and wholesalers
  • Relationship management skills
  • Excellent written and verbal communication skills
  • Strong technical skills, including demonstrated proficiencies in Excel. JDE and SAP a plus
  • Ability to interact with and adapt to different personalities and work styles
  • Ability to balance customers' needs with the financial well-being of the Company.
  • Ability to work independently within the guidelines provided
  • Strong Attention to details
  • Ability to work well under pressure and time constraints
  • Ability to track down data from internal sources in a professional but persistent manner


*** Please note: This position does not qualify for relocation expenses. ***

DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H

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