Call Center Representative
2 weeks ago
Job Title: Call Center Representative
Location: Salem, OR 97302
Pay Rate: $17-18/hour on W2
Shift: 1st Shift 7:30am to 4:00pm
Job Description:
- Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail, or facsimile transmission.
- Provide customer service assistance for all internal and external customers .
- Answer customer questions related to orders, RMAs, product availability, pricing, etc. via phones and/or email.
- Process orders in Oracle ERP
- Process RMA requests in Oracle ERP
- Maintain required quality levels for phone and data entry activities.
- Follow pre-defined procedures to identify, evaluate, solve, and escalate customer issues.
Education:
- Minimum of 1 year experience in Customer Care/Call Center
- High School Diploma or GED
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