Customer Service Rep

3 weeks ago

Salem, United States Butler Aerospace and Defense Full time


Customer Service Rep / Call Center (Entry Level)

Location: Salem, OR (97302)

Job ID: #68154

Pay Range: $16

On-site work only

4 - Open Positions

Paid Training Provided


Paid Training Provided - all you need is Basic Customer Service / Phone / PC skills or experience, experience can be in-person with customers, on the phone or at a Call Center. The work is mostly having conversations with customers on the phone and enter information in a PC, this is NOT Technical Support or Helpdesk type of work.

- IF you have done: Reception, cashiering, retail, sales, customer service front desk, reservations, collections, hotel front desk, secretarial work, restaurant hosting, telemarketing, appointment setting (on the phone). . . You can be considered for this job.

SUMMARY:

* This position is for an Inbound Call Center Representative providing outstanding levels of customer service and accurate scheduling tasks.
* Reps are expected to multi-task using multiple screens to look up customer information and scheduling appointments via telephone in an efficient and effective manner, while displaying a pleasant, courteous, and professional level of assistance.

* Proper call documentation, organization and follow through is essential to ensure the best customer experience.

* Follow call-handling procedures to assure uniform support within the guidelines of the department.

* Meet call handle volume and productivity performance metrics.

* Attendance and punctuality are essential functions of the position.

* The BrokerBay Live Concierge Support position is located on-site in Salem, OR in an office (call center) environment.

* This is a 40 hour a week position with occasional opportunities for OT.

* Good Attendance and punctuality are essential functions of the position.

REQUIREMENTS:

  • HS Diploma or GED
  • Pass drug test & background checks
  • Basic PC, Typing & Data Entry skills
  • Able to work a 1st shift, there is no 2nd/3rd shifts


Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

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