Assistant Dining Services Director

2 weeks ago

Tavares, United States Allegro Management Company Full time

Our Company

Allegro is a respected leader in the senior living industry, actively engaged in ownership, operations, design, development and property management services for multiple luxury brands throughout the US, with corporate headquarters located in St. Louis, MO.

Our Community

At Osprey Lodge in Tavares, youll discover the joys of inspired senior living. We care a lot about the people we serve. So we work hard to help you continue to enjoy friends, family, hobbies, and to provide all the little things that make your life meaningful and unique. Our warm, comforting and engaging environment will delight you every day. Demand the best for the rest of your life. Live the Inspired Life at Osprey Lodge.

The primary responsibility of the Assistant Dining Services Director (ADSD) is managing the day to day operation of the Dining Services (DS) department, in the absence of the Dining Services Director (DSD), to include staffing, food ordering, preparation, menu planning, food delivery and sanitation in accordance with appropriate industry and health department regulations. The ADSD is key in directing associates and departmental procedures to maintain a positive physical and social environment for the residents. The main objective is to ensure that dining is a highlight of the residents day.

Areas of Responsibility:

+ Participate in decisions to hire, terminate, apply corrective action, supervise and train Servers and other DS associates in day-to-day DS operations. Make job assignments, schedule and set priorities.

+ Participate in the service and preparation of the meals. Supervise and assist the Servers during and after the meal service (i.e. help with the beverage service, serve a station, or assist the Servers in clearing tables after the meal service) when we are short of help. Assist other associates as needed.

+ Interact with residents and guests in a friendly and professional manner.

+ Ensure that the atmosphere of the dining room is pleasant and enjoyable, the dining services are timely and associates are attentive to the needs of the residents.

+ Assist in assuring the DS equipment is maintained and work areas are clean, safe and orderly. Ensure procedures regarding infection control, food borne illness prevention, harmful chemical handling, fire, safety and sanitation are strictly adhered to, promptly addressing any transgression.

+ Implement and supervise the cleaning schedules. Propose and implement changes to the current schedule as needed. Ensure all utensils, dishes, equipment and work areas are cleaned properly and in a timely manner. Assist in assuring the cleanliness of the entire food service and dining room areas, to include the delivery and refuse collection areas, using a checklist for each area.

+ Participate in recruitment, selection and orientation of new DS associates.

+ Develop, revise, and communicate policies and procedures to DS associates. Conduct policy and procedure orientations with new associates.

+ Hold daily Server briefings to discuss the menu, to discuss and find ways to improve service, and to assure refinement and communication of current or new procedures.

+ Assist the DSD in evaluating performance, coach associates as necessary.

+ Assist in maintaining food costs within budgetary constraints. Assist in maintaining strict inventory control and par levels of specified items as required.

+ Participate in planning community and individual resident menus in coordination with the Food Services Committee, the Executive Director (ED) and Assisted Living associates, if necessary. Assist in planning special events scheduled by the Lifestyle Director, the Resident Council and the Sales & Marketing Department.

+ Assist in assuring that the menu is followed and meals are prepared according to the approved recipes. Assist in assuring food is prepared in a nutritional, appetizing fashion and is presented in an attractive manner.

+ Take inventory and order the necessary amounts of food and non-food items to provide meals and services to our residents and associates.

+ Supervise and inspect receipt of food and non-food deliveries and ensure food storage is in accordance with Company guidelines and health department regulations.

+ Assist in conducting periodic training for DS and other Community associates as necessary to maintain high quality and variety in menus, job satisfaction for associates and resident satisfaction.

+ Provide services and interactions throughout the Community which delight residents, prospects, and the greater community with inspired experiences which result in referrals and high occupancy.

+ Maintain professional standards of personal appearance and grooming, which include wearing the proper uniform and name tag when on duty, and coach DS associates to meet this same standard.

+ Attend and participate in all meetings and training as directed by Company policy and the DSD.

+ Be constantly watchful of signs that residents are not able to function independently or a change in residents behavior. Report all signs to the DSD and/or ED following the Company policies and procedures.

+ Report any and all deferred maintenance, vandalism or hazardous situations to the DSD and/or ED as discovered and take appropriate action as necessary.

+ Ensure understanding of and compliance with all regulations regarding residents rights.

+ Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.

+ Other duties as assigned.

Qualifications

Special Requirements/Certifications:

+ Must be a minimum of 18 years of age. State specific guidelines may apply.

+ High school diploma or equivalent. Technical school degree preferred.

+ Minimum of four (4) years food service management (or related field) preferred.

+ Must have state specific Food Manager Certification or be able to certify within 30 days of hire.

+ Software and computer skills preferred.

+ Math ability required.

+ Must be flexible and able to multi-task and possess a high level of energy/enthusiasm.

+ Must attend to detail, have safety awareness and be a team player.

+ Must have, or be willing to obtain, current food handler permit and certification of Hepatitis A vaccination where required.

+ Must have, or be willing to obtain, CPR/AED certification.

+ Must have a positive Criminal Background Screening.

+ Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.

+ The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.

Allegro is an EOE (Equal Opportunity Employer) and drug-free workplace.

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