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Customer Master Representative

1 month ago

Malvern, United States inSync Staffing Full time

Pay rate range: $21.00- $25.00/hr
Hours: This job may require schedule flexibility to ensure team coverage hours of service (7am-7pm) and/or times of unique demand (weekend work).
Location: Malvern, PA - Hybrid work environment. Must be local to Malvern office
Duration: 5 months

Summary:

  • This position is responsible for the timely creation of new customer accounts, changing existing customer accounts, and communicating these additions and changes to the appropriate stakeholders of the customer.
  • This role will require completing these tasks accurately, and within the agreed upon service level agreement (SLA) timeframe.
  • The SLA is the foundation of the services provided by the Customer Master team, and this role is required to ensure that all aspects of the SLA are adhered to.
  • dditional responsibilities for the role are completing or assisting in the reporting requirements of the Customer Master Data team, and supporting special projects for the Customer Master group.
  • This position requires an understanding of SAP or other ERP platforms, and an ability to learn the transactions related to the customer master function and correlated reports.
  • dditionally, utilize MS Outlook, MS Excel, and MS Word. Strong organizational skills are a must.
  • This position requires detail orientation, as accuracy is a crucial requisite of the Customer Master function.

Duties:
  • Customer setup and changes within the SAP environment, accurately and timely, based on agreed upon SLA. Communicating completions and rejections via group mailbox in MS Outlook. Responsible for daily reporting and review of new account setups, to ensure that all mandatory fields have been populated
  • The ability to effectively communicate, to all stakeholders.
  • SAP acumen to complete all tasks related to the Customer Master function, reporting, and special projects.
  • Tracking and reporting statistics via MS Outlook and MS Excel
  • Special Project Support - Various requests are received that aren't specific to a customer, but rather have a wider scope, suh as output records, and general data fields, which are not included in our normal SLA timing requirements.

Skills / Experience:
  • Important that has previous experience working with data and data management.
  • Must be able to take direction and respond accordingly.
Education:
HS Diploma required
Bachelors degree preferred

Benefits: (employee contribution)
•Health insurance
•Health savings account
•Dental insurance
•Vision insurance
•Flexible spending accounts
•Life insurance
•Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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