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Network Operations Engineer
1 month ago
I am hiring a Network Operations Engineer (NOC Engineer) to start immediately.
ESSENTIAL FUNCTIONS:
Monitor
a. Proactively monitoring the Company's networks to detect and resolve problems and ensure uninterrupted operations of the networks.
b. Review turnover reports, scheduled maintenances, and the general state of the network.
c. Participate in daily triage schedule to investigate monitoring alarms, respond to new requests, and answer incoming calls.
Troubleshoot
a. Problem troubleshooting and resolution, including interaction with carriers, vendors, and company's senior-level engineering group
b. Develop a clear understanding of network outages and determine the best course to resolution.
c. Draft clear and concise announcements for network outages.
d. Evaluate all risk exposures and collaborate with teammates on best paths to resolution.
Customer Service
a. Problem troubleshooting and resolution with Company's associates
b. Respond to service requests via phone and ticketing system
Maintenances
a. Planning, evaluating, and executing network maintenance activities
b. Adhere to change control policies and exercise sound judgment when conducting maintenance.
c. Assist Network Administrator with coordinating the shipment of equipment to network sites
d. Assist Network Administrator with announcements for maintenance activities
Documentation
a. Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material
b. Maintain accurate inventory for network equipment
Security
a. Take individual responsibility, consideration, and awareness, as appropriate to the position, for security of Company's computer systems.
b. Work with the Security Team, as indicated by management, to identify, discuss, and implement network security designs, and implementations of network security policies, procedures, and technologies.
KEY SUCCESS FACTORS:
Communicate effectively with team members through ticket entries, daily check-in calls, and Slack channels
Communicate effectively via phone and email with network contacts and vendors.
Prioritize multiple demanding events along with daily tasks.
Exercise sound judgment when handling issues and responding to associates.
Willingness to work any shift (including weekends), as assigned, and to rotate shifts and schedules as assigned.
Work independently to develop solutions adhering to policies and procedures.
Able to perform risk assessment and mitigation to avoid negative impacts.
Continuous open collaboration with teammates and other members in the organization.
REQUIRED EDUCATION AND/OR EXPERIENCE:
2 years in a network operations environment in support of customer networks OR
2 years in a technical support role interacting with contacts via phone and ticketing system AND
Hands-on experience with live production Cisco and Juniper network devices
Administer and configure Cisco and Juniper routers/switches, implement firmware changes, OS releases and other software upgrades.
Troubleshoot router/network performance problems on a live production network
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