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House Attendant-Turn Down

4 months ago

Cambridge, United States Charles Hotel Full time

Job Summary:

The House Attendant-Turn Down provides turndown service for guest rooms. Cleans and refreshes guest rooms as needed. Performs other housekeeping duties as assigned. Must be available to work evenings.

Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:

  • Blue Cross Blue Shield medical insurance starting from $1.16* weekly
  • Access to 401(k) and company match
  • Eight annual paid holidays with an extra personal day
  • Travel benefits across multiple brands
  • Complimentary daily meal
  • $5 discounted daily parking
  • $1000 referral bonus

*Rate is subject to change.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with The Charles Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Provide turndown service to assigned guest rooms and suites
  • Clean and refresh guest rooms as needed
  • Restock the required number of guest rooms per shift.
  • Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guest rooms.
  • Keep all hallways public areas and closets clean neat and vacuumed.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Handle items for Lost and Found according to The Charles Hotel standards
  • Follow all procedures as outlined by the Housekeeping Manager.
Property Details:

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan