TRCC Non-Emergent Call Take Professional

1 week ago

Irving, United States AMR Corp. Full time

Located in Lewisville, TX

More Information about this Job:

$17.40 / Hour

Brand New Location in The Colony, Covered Parking and Outdoor Space

Transfer Capabilities across the entire GMR footprint.

Some of the benefits we offer for members of our team:

Paid Time Off (PTO)

Medical, dental and vision coverage

Disability and life insurance

Up-to-date equipment

Break room & kitchen area

Gym access 24/7

Opportunities to grow

JOB SUMMARY
It is the responsibility of the Non-Emergent Call Take Professional to answer incoming Non-Emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous and customer service-oriented demeanor. These calls must be held with the highest regard and the Non-Emergent Call Take Professional must speak in a clear and concise manner.

RESPONSIBILITES

  • Answer all non-emergent EMS calls for service while collecting important information from the caller, determining the callers needs, and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required. Respond to customer needs accordingly.
  • Understands, implements and demonstrates compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care .
  • Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
  • Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assist dispatchers as needed.
  • Work with other departments to ensure mutual organizational goals are pursued and achieved.
  • Support, maintain and uphold established corporate and departmental policies, procedures, objectives, quality improvement and safety standards.
  • Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
  • Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
  • Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
  • Ability to work a rotating shift schedule, including nights, weekends, holidays.
  • Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
  • Other duties as defined by formal job description.

QUALIFICATIONS:

  • High school diploma or equivalent
  • Skilled in reading and writing English
  • Ability to communicate clearly on the radio and telephone
  • Ability to record, transmit, and report information accurately
  • Ability to efficiently utilize all equipment assigned to him/her
  • Ability to manage multiple tasks simultaneously
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls
  • Ability to understand basic computer applications
  • Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred)
  • Availability to work Nights, Weekends and Holidays

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS:

  • Must be able to perform job duties in a fast-paced environment
  • Attention divided between issues requiring multi-tasking
  • Deal with emergency and time sensitive situation on an ongoing basis
  • Able to perform under circumstances of emotional stress
  • Ability to make quick and accurate critical decisions
  • Frequently required to sit for long periods of time
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

If your passion assisting with helping the community in their time of need where every second counts, apply today

*Get paid to work with your friends GMR is looking for people like you

GMR Employees, if you know someone like you, have them add your name to their application and receive a Referral Cash Bonus

PLEASE NOTE: COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies. However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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