Guest Experience Associate

5 months ago


Atlanta, United States AEG Full time

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? An individual that seeks to...

  • Play Hard
  • Care Deeply
  • Grow Together
  • Strive for Excellence
  • Create Awesome Experiences
Job Highlights:

Reports To: General Manager

Location: Atlanta, GA

Compensation: Competitive hourly pay with internal growth opportunities

Position Overview:

We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests. You will be responsible for making every guest feel welcome, valued, and leave with a smile. Whether it's assisting with inquiries, providing information, or facilitating a seamless experience, your warm demeanor and exceptional customer service skills will contribute to a memorable and enjoyable experience for our guests.

Role Scope & Responsibilities:

Guest Experience Excellence:
  • Greet guests warmly and ensure their needs are met promptly and courteously.
  • Assist guests with inquiries and provide information about our programs and services.
  • Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
  • Handle guest feedback, concerns, and complaints in a professional and emphatic manner.
Operational Excellence:
  • Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
  • Assist in guest scheduling, reservations, enrollments, and events.
  • Respond to phone calls, voicemails, and emails in a timely and professional manner.
  • Partner with center leadership on tracking inventory and supplies.
  • Collaborate with other departments to ensure timely and accurate service delivery.
  • Conduct daily facility walks and execute opening and closing checklists.
Problem Solving:
  • Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
  • Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.
Communication:
  • Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
  • Relay relevant information to the leadership team, including feedback from guests and teammates.
  • Able to communicate TOCA programming information to guests with knowledge and accuracy.
Administrative Duties:
  • Manage guest registration, waivers, and inquiries for services and events.
  • Assist in tracking attendance, collecting fees, and processing payments.
  • Prepare reports related to guest participation, feedback, and facility utilization as required.
Training and Development:
  • Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures.
TOCA Culture:
  • Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
  • Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
Qualifications & Experience:
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
Benefits:
  • Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive and supportive team culture that values continuous improvement and excellence.

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Atlanta, Georgia, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a Guest Service Agent, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGreet and register guests in a friendly and professional mannerProcess guest...


  • Atlanta, United States Placemakr Full time

    A bit about us At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences...


  • Atlanta, United States AEG Full time

    At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for...


  • Atlanta, Georgia, United States Atlanta Hawks Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Guest Experience Smile Maker to join our team at the Atlanta Hawks. As a key member of our arena staff, you will play a critical role in creating memorable experiences for our guests. Your primary responsibility will be to greet, direct, and assist guests in a variety of positions, including...


  • Atlanta, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Guest Experience, Specialist, Guest, Experience, Hotel, Business Services


  • Atlanta, Georgia, United States Atlanta Hawks Full time

    About the Role:As a Guest Experience Smile Maker, you will be the face of the Atlanta Hawks, delivering exceptional service to our guests in a variety of roles, including concourse host, parking host, and seating host. You will be responsible for greeting and directing guests, anticipating their needs, and creating memorable experiences that exceed their...


  • Atlanta, Georgia, United States Courtyard by Marriott Full time

    Key Responsibilities:As a Guest Experience Specialist at Courtyard by Marriott, you will be responsible for delivering exceptional customer service to our guests. This includes welcoming guests with a warm smile, assisting with check-in and check-out procedures, and responding promptly to guest inquiries and resolving any issues or complaints in a...


  • Atlanta, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: E8673CC99D8EA1F07A7DD47A31C64C3E [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...


  • Atlanta, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 1236 Executive Park Drive [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or complaints in a...


  • Atlanta, United States Marriott International Inc Full time

    Additional Information Job Number24196205 Job CategoryRooms & Guest Services Operations LocationCourtyard Atlanta Airport South/Sullivan Road, 2050 Sullivan Road, College Park, Georgia, United States, 30337VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in...


  • Atlanta, United States D-BAT Atlanta Full time

    At D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels. What makes a great D-BAT Teammate? An individual that is... Passionate about sports and making a difference Displays a positive attitude and contagious effort...


  • Atlanta, United States Marriott International Inc Full time

    Additional Information Job Number24166705 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Atlanta, 181 Peachtree Street NE, Atlanta, Georgia, United States, 30303VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out....


  • Atlanta, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...


  • Atlanta, Georgia, United States HYATT Hotels Full time

    Job Summary:As a Guest Service Associate at HYATT Hotels, you will be responsible for delivering exceptional guest experiences by fulfilling requests and making deliveries in a timely manner. This role requires excellent communication skills and the ability to handle heavy loads. Key Responsibilities:• Provide exceptional guest service by responding to...


  • Atlanta, Georgia, United States Parking Management Company Full time

    Job Title: Valet Parking SupervisorPMC is seeking a skilled Valet Parking Supervisor to lead our team in delivering exceptional guest experiences. As a Valet Parking Supervisor, you will be responsible for managing a team of valets, ensuring smooth parking operations, and providing red-carpet treatment to our guests.Key Responsibilities:Manage and direct the...


  • Atlanta, United States TOCA USA Full time

    Job Title: Soccer Experience AssociateAbout the Role:We are seeking a passionate and enthusiastic individual to join our soccer training facility team as a Soccer Experience Associate. As a key member of our team, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within our facility.Key Responsibilities:*...


  • Atlanta, Georgia, United States TOCA USA Full time

    Job SummaryWe are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate.As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility.This part-time role will be a vital part of creating a...


  • Atlanta, Georgia, United States AEG Full time

    Job Highlights:We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility.Key Responsibilities:Greet guests warmly and...


  • Atlanta, United States Atlanta Hawks Full time

    Who are we: A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the...


  • Atlanta, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Who are we: A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our...