Guest Experience Expert

3 days ago

Miami Beach, United States Marriott Full time
Job Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert

    23 hours ago

    Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number25011658Job CategoryRooms & Guest Services OperationsLocationW South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    7 hours ago

    Miami Beach, United States Marriott International, Inc Full time

    Additional Information Job Number Job Category Rooms & Guest Services Operations Location W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139VIEW ON MAP Schedule Full Time Located Remotely? N Position TypeNon-ManagementPOSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    3 hours ago

    Miami Beach, United States Marriott International, Inc Full time

    Additional InformationOvernight ShiftJob Number25013185Job CategoryRooms & Guest Services OperationsLocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    11 hours ago

    Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number25011658Job CategoryRooms & Guest Services OperationsLocationW South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    1 week ago

    Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number25007585Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United States, 33139VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    1 week ago

    Miami Beach, United States Marriott International, Inc Full time

    Additional InformationJob Number25007585Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United States, 33139VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    12 hours ago

    Miami, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Guest Experience Expert

    3 days ago

    Miami, United States Marriott International Inc Full time

    Additional InformationFront Desk, Free Parking, Free Meal Job Number24213057 Job CategoryRooms & Guest Services Operations LocationW Miami, 485 Brickell Avenue, Miami, Florida, United States, 33131VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 days ago

    Miami, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 8D6D87CAB10F479A1AC52B6C9B032B92 [Front Desk Agent / Concierge] As a Guest Experience Expert at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and...

  • Guest Experience Expert

    1 day ago

    Miami Beach, Florida, 33139, Miami-Dade County, FL, United States Marriott International, Inc Full time

    Additional InformationJob Number25011658Job CategoryRooms & Guest Services OperationsLocationW South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    1 week ago

    Miami Beach, Florida, 33139, Miami-Dade County, FL, United States Marriott International, Inc Full time

    Additional InformationFront Office positionJob Number25007585Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United States, 33139VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...

  • Front Office Guest Experience Expert

    7 hours ago

    Miami Beach, United States Marriott Full time

    Additional InformationFront Office position Job Number25007585 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton South Beach, 1 Lincoln Road, Miami Beach, Florida, United States, 33139VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in...

  • Guest Experience Expert

    9 hours ago

    Miami Beach, Florida, 33140, Miami-Dade County, FL, United States Marriott International, Inc Full time

    Additional InformationOvernight ShiftJob Number25013185Job CategoryRooms & Guest Services OperationsLocationThe Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States, 33140VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 days ago

    Fernandina Beach, United States Marriott International Inc Full time

    Additional Information Job Number24208828 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Amelia Island, 4750 Amelia Island Parkway, Amelia Island, Florida, United States, 32034VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...

  • Guest Experience Specialist

    6 days ago

    Miami Beach, Florida, United States Marriott Full time

    Job SummaryWe are seeking a talented Guest Experience Expert to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.You will be empowered to move about your space and take the initiative to deliver a wide range of services that guide guests through...

  • Guest Experience Host

    7 days ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    We are always on the lookout for talented individuals who share our passion for delivering exceptional guest experiences. As a Pool and Beach Attendant, you will have the opportunity to work in a dynamic and supportive environment where you can grow and develop your skills.Responsibilities:Deliver first-class customer service to guests in a professional,...

  • Guest Experience Ambassador

    10 hours ago

    Miami Beach, Florida, United States Marriott International, Inc Full time

    Job OverviewWe are seeking a highly motivated Guest Experience Expert to join our team. As a key member of our staff, you will play a vital role in delivering exceptional guest experiences that exceed expectations.About the RoleThe Guest Experience Expert is responsible for providing a wide range of services that guide guests through their entire stay. This...

  • Guest Experience Expert

    1 week ago

    Newport Beach, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Guest Experience Expert

    5 days ago

    Long Beach, United States Marriott International Inc Full time

    Additional Information Job Number25009769 Job CategoryRooms & Guest Services Operations LocationMarriott Long Beach Downtown, 111 East Ocean Boulevard, Long Beach, California, United States, 90802VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...

  • Guest Experience Director

    13 hours ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    The ideal candidate will oversee all aspects of parking operations, including valet parking, maintaining Forbes guest service standards, prioritizing client relationships, motivating team member performance, managing budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.Key...