Employee Relations Specialist

Overview:

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Employee Relations Specialist to join our Corporate team located in White Plains, NY

As an Employee Relations Specialist at dnata catering, an innovative catering company, your role is integral to the success of the organization's human resources function. The Employee Relations Specialist is responsible for investigating employee relations matters, providing summary reports and remediation recommendations as well as identifying trends through quarterly reporting for targeted training programs. This position will support a variety of initiatives including driving consistency in policies and best practices to support and encourage a productive workforce that meets both the business goals of the organization and personal needs of employees. This position leads the investigation process for multiple locations ensuring that the standard investigation process and documentation is complete. It is also responsible for providing coaching and guidance to HR professionals at various locations. For escalated cases, this role would be responsible for interviewing all witnesses and involved parties, reviewing camera footage, preparing witness statements and notes, researching past practices/cases, preparing case summaries, providing recommendations for issue resolution, and properly filing completed cases.

dnata is one of the worlds largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until: 5/31/2024

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides Employee Relations support to managers and employees.
• Ensures practices are consistent with applicable laws and dnata policies.
• Conducts thorough investigations of complaints to identify and resolve concerns while reducing the risk of legal action.
• Maintains timely and complete documentation of ER matters.
• Establishes a presence and is visible in the Unit as a resource to proactively resolve concerns.
• Monitors trends within the Unit to make recommendations to HR and operational leaders on actions.
• Handle employee misconduct and disciplinary actions, grievances, and other disputes.
• Advise management, employees, and union officials on interpretation of collective bargaining agreements.
• Provide consultation and mediation regarding work-related issues, conflicts, and discipline, questions on policy, procedure and contract interpretation.
• Ensure labor relations activities are in accordance with established guidelines, and collective bargaining agreement.
• Managing Labor Union and non-union investigations
• Open and maintain case files in a case management database.
• Support outside counsel representing the company in courts and administrative forums.

NONESSENTIAL FUNCTIONS:

• Other duties as assigned by management.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.

EDUCATION: bachelors degree in business management, Human Resources, or related field highly preferred

QUALIFICATIONS:

• Bachelor's degree in a related field required with a minimum of 5 years of employee relations experience.
• Previous experience with a demonstrated understanding of how to handle an investigation and the requirement to thoroughly document and maintain confidentiality of sensitive information, required.
• Demonstrated ability to handle multiple, possibly conflicting priorities across multiple locations.
• Strong communication and administrative skills
• Strong problem solving, conflict resolution, and decision-making skills.
• The ability to work well with employees at all levels of the organization.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
• Previous experience working in a Food Manufacturing and hospitality.
• Previous experience working in a union environment.
• Proficient with excel spreadsheets, formulas, custom reporting, interfaces, and data transfer.
• Must be able to work in a fast-paced environment.
• Bilingual (English, Spanish) preferred.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

dnatas Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Delivering:

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate:

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board and when things dont go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, were proud that our workforce is as diverse as the customers we serve. And were committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.