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Customer Service Rep

2 months ago

Wilmington, United States Lincare Full time

Ability to learn and apply market and product information, as well as patient billing and insurance requirements Multitasking capabilities Computer and technological literacy Positive and professional personal image This employee must occasionally lift and/or move up to 25 pounds Responsibilities

work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel Qualifications

Proven work experience required Ability to learn and apply market and product information, as well as patient billing and insurance requirements Multitasking capabilities Computer and technological literacy Positive and professional personal image This employee must occasionally lift and/or move up to 25 pounds Responsibilities

work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel Job Description • work directly with medical professionals and physicians to facilitate patient care • advocate for and work in lockstep with chronic patients... • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include: • provide outcome-based solutions for our physician referral sources and existing patient population • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments • Prepare and analyze the billing and setup paperwork for patient services • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization • Recommend potential products or services to management by collecting patient information and analyzing customer needs • Actively participate in the training of new customer service and sales personnel

#CSR

Qualifications • High school diploma or GED preferred • Proven work experience required • Ability to learn and apply market and product information, as well as patient billing and insurance requirements • Multitasking capabilities • Computer and technological literacy • Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds

Company information Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More ***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1. Pharmaceuticals, Medical Devices, Healthcare, Medical Equipment & Supplies, Medical Supplies, Home Health Care, Home Health Care Services, Long-Term Care Facilities, Home Care Services, Medical Equipment

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