Customer Support Representative II
1 week ago
At KHI, we provide innovative software solutions and world-class support, connecting buyers and sellers in the aviation and marine government and commercial markets. We specialize in payment and credit management for Government to Business (G2B) companies across the globe, setting the stage for the future of omni-channel G2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers.
Every day, KHI employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We believe that Employee Engagement is the key to our success.
This position requires an individual with a customer centric mentality. Team members are responsible for interacting with customers to provide and process information in response to inquiries, concerns, and miscellaneous requests.
Principal Duties And Responsibilities For Customer Support Representative I
Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.
Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.
Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
May be asked to perform administrative tasks.
Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).
De-escalate challenging customers, clients or merchants and provide exceptional customer support.
Record customer interaction details, comments, and complaints within the CRM system.
Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.
Actively participate in learning sessions.
Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.
Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.
Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, bepunctual, demonstrate positive attitude.
Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.
Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.
Accept the need for change and adapt positively to internal and external changes.
Provide feedback and assistance for processes and procedures for new program implementations.
Daily Tasks
All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.
Prepare billings to be sent.
Complete account and user updates.
Send confirmation/approval communications.
Complete account onboarding steps.
Create and distribute applicable new launch announcements and welcome packets/letters/cards.
Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.
Required Experience, Skills And Abilities
Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
Minimum two years of customer support experience with heavy inbound call volume.
Work schedule flexibility.
Ability to skillfully manage challenging customer situations.
Excellent listening skills.
Coachable with ability to improve performance based on feedback.
Proficient with Outlook, Word and Excel.
Strong ability to work in a team and independent environment.
Ability to consistently meet expectations in an ever-changing environment.
Effective problem identification skills solution oriented.
Professional written and verbal communication skills.
Highly motivated and enthusiastic.
Multiple languages a plus.
Why you will love working at KHI
Competitive salary
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short-term disability
401K matching
Casual environment and dress
Employee referral program
At KHI We Believe
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective
KHI is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact
Recruiting@trevipay.com
to request an accommodation.
#J-18808-Ljbffr
-
Phlebotomist II
Found in: Appcast US C2 - 1 week ago
Overland Park, United States ICONMA Full timeThe Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The...
-
Product Support Representative
Found in: Appcast US C2 - 1 week ago
Overland Park, United States Motion Recruitment Full timeA leading real estate client in Overland Park, KS is looking for a Product Support Representative to join their team to help provide in-depth product support to clients by resolving incoming inquiries through phone and e-mail communication. ResponsibilitiesMaintains and fosters the relationship between the clients by ensuring client satisfaction, maintaining...
-
Product Support Representative
1 week ago
Overland Park, United States Motion Recruitment Full timeA leading real estate client in Overland Park, KS is looking for a Product Support Representative to join their team to help provide in-depth product support to clients by resolving incoming inquiries through phone and e-mail communication. ResponsibilitiesMaintains and fosters the relationship between the clients by ensuring client satisfaction, maintaining...
-
Product Support Representative
Found in: Appcast Linkedin GBL C2 - 1 week ago
Overland Park, United States Motion Recruitment Full timeA leading real estate client in Overland Park, KS is looking for a Product Support Representative to join their team to help provide in-depth product support to clients by resolving incoming inquiries through phone and e-mail communication. ResponsibilitiesMaintains and fosters the relationship between the clients by ensuring client satisfaction, maintaining...
-
Phlebotomist II
Found in: Jooble US O C2 - 1 week ago
Overland Park, KS, United States ICONMA, LLC Full timeThe Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for....
-
Technical Support Engineer II
Found in: beBee jobs US - 6 days ago
Overland Park, Kansas, United States The Purple Guys Full timeThe Technical Support Engineer II/ Remote Engineer 2 works as a member of the Reactive Service Delivery Team to provide support services to clients. The position is highly client-facing via phone, email, and remote assistance tools, and as such requires outstanding communication and client service skills. The Remote Engineer resolves workstation, server and...
-
Communications Representative
1 week ago
Overland Park, United States OTW Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Communications Representative, speaking with customers and donors, educating them about the...
-
Communications Representative
3 days ago
Overland Park, United States OTW Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Communications Representative, speaking with customers and donors, educating them about the...
-
Communications Representative
2 days ago
Overland Park, United States OTW Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Communications Representative, speaking with customers and donors, educating them about the...
-
Technical Account Manager II
1 week ago
Overland Park, United States ISG Technology Full timeJob Summary: Technical Account Manager II (TAM II) will have overall responsibility for an account or set of accounts as assigned. The TAM II will be the primary Services contact for the client and the Account Executive for assigned client activities. The TAM II will have responsibility for day-to-day account leadership and for client presentations related...
-
Technical Account Manager II
1 week ago
Overland Park, United States CareerBuilder Full timeJob Summary: Technical Account Manager II (TAM II) will have overall responsibility for an account or set of accounts as assigned. The TAM II will be the primary Services contact for the client and the Account Executive for assigned client activities. The TAM II will have responsibility for day-to-day account leadership and for client presentations related...
-
Product/Customer Support Specialist
Found in: beBee jobs US - 2 weeks ago
Overland Park, Kansas, United States Uhlig LLC Full timeUhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a national leader in the field of...
-
Customer Care Representative I
1 week ago
Franklin Park, United States Midwest Can Company Full timeJob descriptionMidwest Can Company have been producing quality containers for our customers since 1951. What began as a Company dedicated to the sole production of metal containers has since evolved into a corporation offering a wide range of container solutions that meet our customers growing needs and requirements.Today, Midwest Can Company is committed to...
-
Customer Care Representative I
1 week ago
Franklin Park, United States CareerBuilder Full timeJob description Midwest Can Company have been producing quality containers for our customers since 1951. What began as a Company dedicated to the sole production of metal containers has since evolved into a corporation offering a wide range of container solutions that meet our customers growing needs and requirements. Today, Midwest Can Company is committed...
-
Patient Support Representative
6 days ago
Overland Park, United States Cynet Systems Full timeJob Description: Responsibilities: Handles Inbound and Outbound Calls. Call Center Operations. Customer Relations. Building Customers. Trust and Loyalty. Problem-Solving Abilities. daptive Team Player. Planning logistical activity for procedures as per protocol. Generate materials, documents, and records. ttend or delegate all relevant...
-
Customer Support Specialist
1 week ago
Overland Park, United States Steadily Full timeJob DescriptionJob DescriptionSteadily is an insurance technology company that specializes in rental property insurance for landlords. We’re Series B, just over 100 people, manage $6B in risk, and are intent on becoming the world’s best and largest insurer of rental properties.We exist to deliver fast, affordable insurance and to pay claims quickly and...
-
Spanish Call Center Representative
5 days ago
Overland Park, United States Landmark Bancorp Full timeWhen you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in you Spanish, Call Center, Representative, Customer Service, Operations, Retail, Associate
-
Support Services Team Lead
Found in: beBee jobs US - 2 weeks ago
Overland Park, Kansas, United States Labcorp Full timeLabCorp is seeking a Customer Service Support Representative Team Lead to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative Team Lead will provide product education and...
-
Customer Experience Representative
1 week ago
Highland Park, United States Addison Group Full timeWe are currently seeking a dedicated individual to join our client as a Customer Experience Representative in the distribution industry. This is a temp-to-hire position with an immediate start date, offering flexible hours Monday through Friday, either from 8:00 AM to 5:00 PM or 8:30 AM to 5:30 PM. The pay rate ranges from $20 to $23 per hour, and the dress...
-
Sales Representative
2 weeks ago
Overland Park, United States Leo Mickeletto Agency, Inc - American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Sales Representative role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customers' needs, and...